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Bonjour,

Pouvez-vous me rappeler de quelles recommandations il s'agit, et de préciser votre poblème ?

L'onglet Chrome passe désormais par l'option associée : https://toolslib.net/forum/viewthread/3321-chrome-napparait-pas-dans-mon-adwcleaner/#!messageId-3322

Cordialement,

Hello,

It's the same "problem" than here - the latest database includes the fix, so you'll need to update it. It should be automatic when you click on [Scan]. Otherwise, please uninstall/reinstall AdwCleaner (by launching it -> "Uninstall") from there : https://toolslib.net/downloads/viewdownload/1-adwcleaner/

Best regards,

Yes, it's a Dell.  See the header of the scan file below (i did not post the entire file since it is quite long).  Let me know if you need any additional information.

# AdwCleaner v5.112 - Logfile created 20/04/2016 at 20:59:10 # Updated 17/04/2016 by Xplode # Database : 2016-04-17.1 [Server] # Operating system : Windows 10 Home  (X64) # Username : cam.cx - DESKTOP-0MU1HUV # Running from : C:\...

Bonjour,

Les onglets de l'interface ne s'adaptent aux logiciels présents sur l'ordinateur. Si Firefox n'est pas présent, la liste des résultats sera simplement vide.

Pour l'onglet Chrome, je vous conseille la documentation : https://toolslib.net/forum/viewthread/183-fr-documentation-adwcleaner/

La suppression des éléments Chrome passe désormais par l'option associée.

Cordialement,

bonsoir,

comme vous l'aaurez compris j'ai installer adwcleaner et quand j'ai ouvert pour lancer le scanner par de chrome juste firefox alors que je n'ai pas le navigateur sur mon ordinateur.

Merci de votre aide

Hello,

Can you download BlueScreenView here, run it, then click on "View" , "HTML Report - All Items".

Then, upload the report here and post the link.

Regards,

OK,

I finally got to download and run it V5.112 and no BSOD, so thank you for looking into it and fixing it for me.

Here is the report:

# AdwCleaner v5.112 - Logfile created 19/04/2016 at 16:50:38
# Updated 17/04/2016 by Xplode
# Database : 2016-04-19.5 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Steve - STEVESPC
# Running from : C:\Users\Steve\Downloads\adwcleaner_...

Hello,

Thanks, the dump file was useful it was at least due to the PRSvc.exe process. Can you retry again ? (be sure the database has been updated..).

If you face another BSOD, can you redo the same thing as here ?

Thank you for your patience,

It's the debug report for the scan mode, but nevertheless we'll use BlueScreenView, it will be easier for both of us :

Can you download BlueScreenView here, run it, then click on "View" , "HTML Report - All Items".

Then, upload the report here and post the link.