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Sorry for the long delay. Had to wait for another customer who uses AOL. Here's a link to the log file.

Hi newbie here! I'm using 5.025 Adwcleaner on a Dell XPS with Windows 10. When I hit clean, it crashes and reboots with a Critical_Processes_Died. Is there any way around this? Thank you.

Hello. Newbie here. Any updates on this problem? I run Windows 10 on Dell XPS and Adwcleaner 5.025 causes mine to crash, reboot with critical process died message. Thank you!

Thank you for your suggestion, rufus, I was considering this as well.

Is there a way I could receive guidelines from the Xplode team to prevent our product to be flagged if the detection cannot be fixed in our case ?

EDIT: Here is the detection log: http://pastebin.com/jxGFeXzj

Thank you for your help

DelFix report:

# DelFix v1.011 - Logfile created 13/12/2015 at 08:42:44
# Updated 18/08/2015 by Xplode
# Username : sjb - SJB-PC
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

Deleted : C:\AdwCleaner
Deleted : C:\TDSSKiller.2.8.16.0_04.04.2014_16.38.42_log.txt
Deleted : C:\TDSSKiller.3.0.0.28_04.04.2014_16.40.0...

Hello,

Perfect !

So, to conclude, if the computer seems stable, please proceed below. Otherwise, don't do the following instructions but telle me what's wrong.

We'll remove all the used tools :

• Download DelFix from Xplode on your desktop.
• Launch it with administrator rights.
• Select all the option except the one proposing to save the registry.
• Then click on the "Execute" button.
• When eve...

Here's the Fix report:

Rapport de ZHPFix 2015.10.19.9 par Nicolas Coolman, Update du 19/10/2015 Fichier d'export Registre : Run by sjb at 12/12/2015 9:05:30 AM High Elevated Privileges : OK Windows 7 Home Premium Edition, 64-bit Service Pack 1 (Build 7601)

Recycle Bin emptied (03mn AMs) Prefetcher emptied

========== Folders ========== REMOVES: c:\programdata\installmate Deletes temporary Win...

Hello,

As promised, here's my answer :

We need to delete a las thing wit a ZHPFix script. Please repeat the procedure above with the following content :

Script ZHPFix:

C:\ProgramData\InstallMate
EmptyTemp
EmptyFlash
EmptyPrefetch

Then, share me the logfile.

Then, we'll begin the cleaning part :

1. Start CCleaner (there should be a shortcut on your Desktop)
2. Go in Options tab > Advanced, un...

Hello,

I'm here to help you, and to be sure that all items detected by AdwCleaner must be delete, I will need more data about them. So can you post us the entire log file in your answer ?

You can find it in C:/AdwCleaner/AdwCleaner[SX].txt where X is a number.

Then, as AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your compu...

Hello Jer.

The principle of the quarantine is to keep the files detected (in case they were necessary) while disactivate them.

You can then keep them in the quarantine for a time, and if disactivating (putting them in quarantine) them don't create any issue, you can choose to delete them from the quarantine.

You can also choose to use the AdwCleaner function to uninstall it :

• It will delete...