Rechercher

Hello,

Ok.

Please download and use the latest version (Do a simple scan for the first time).

Share me the logfile like above.

Regards,

Hello,

Please repeat what you did with Chapi with ZHPFix, but using the following content :

Script ZHPFix:

O42 - Logiciel: Adobe Shockwave Player 12.0 - (.Adobe Systems, Inc.) [HKLM][64Bits] -- {0099B484-C24C-4D5F-8167-B0F6DF196E72} ©
HKLM\SOFTWARE\Wow6432Node\McAfee
HKLM\SOFTWARE\Wow6432Node\Safer Networking Limited
HKCU\SOFTWARE\BitDefender
HKCU\SOFTWARE\McAfee
P2 - EXT: (...) -- C:\Progr...

Hello,

We'll use MBAM to remove some stuff, and then clean the remainings with ZHPFix like you did with Chapi if needed :

• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, cho...

Hello,

Can you provide me the following files :

• AdwCleaner[S0]
• AdwCleaner[C1]

The slowness appeared suddendly ?

Regards,

Hello,

Can you share me the AdwCleaner logfile ? It's located in C:\AdwCleaner\AdwCleaner[S1].txt

I'm analyzing the ZHPDiag report.

Regards,

Hello,

Ok. Please relaunch AdwCleaner, and click on [Clean]. Then, share the created logfile. Here's the documentation if needed.

Then,

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link in your reply

Regards,

Hello,

Yes it's normal. Please see the relevant part in the documentation.

Regards,

Ok, If i understand, you upload the report on the upshare platform.

Sadly we can't access it if you don't give us a link to it.

So can you repeat the upload, and give us the link.

To do that, just follow fr33tux instructions. If you block on any of those instructions, just tell me, and I will make them clearer.

Hello,

Just to help you for the logfile part :

• Go to https://up2sha.re/?lang=...

Hello,

Just to help you for the logfile part :

• Go to https://up2sha.re/?lang=us
• Click on "Drop your files here". A window will open, browse to your desktop. Double-click on "ZHPDiag.txt".
• The file will be uploaded on Up2Sha.re. A link will appear, just below the blue square, in the form "https://up2sha.re/file?f=xxxxxxxx". It's this part you need to copy and paste here.

Regards,

Hello,

Unfortunately, I'm quite pessimistic..

1. What exact error message are you receiving while you try to log-in?
2. Are you logging-in using Microsoft User account or Local User account?

Did you already reboot your computer ?

Regards,