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Greetings,

Can you share the cleaning logfile of AdwCleaner? It should be located here: C:\AdwCleaner\AdwCleaner[Cxxx].txt

Regards,

Greetings,

Please do as follow:

• Download AdwCleaner from this link: https://toolslib.net/downloads/finish/1/;
• Launch AdwCleaner, then click on Scan button;
• A logfile will be generated, please paste its content in your next answer. The logfile should be available here : C:\AdwCleaner\AdwCleaner[Sxxx].txt.

Feel free to ask if you need more details.

Regards.

Greetings,

First of all, sorry for the late answer.

This detection was a false positive. It shoud no longer be detected by AdwCleaner.

Regards.

Greetings,

First of all, sorry for the late answer.

It is not a false positive. Auslogics is considered as PUP by AdwCleaner. Here is a good answer about this detection : https://toolslib.net/forum/viewthread/9878/#!messageId-9882

Regards.

Hello,

• Download FRST

• Download fixlist.txt file and save it to the Desktop (with the name "fixlist.txt")

  NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating syste...

Hello,

I just deleted the duplicate message. :) fr33tux will answer you asap.

Regards.

Greetings,

AdwCleaner should be where you downloaded it. Did you look in your download folder?

Regards.

Hello,

Thanks.

So:

• Download FRST

• Download fixlist.txt file and save it to the Desktop (with the name "fixlist.txt")

  NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your o...

Hello,

Sorry for the delay.

1. Please relaunch AdwCleaner,
2. Click on Tools > Options,
3. Here, tick "Debug" in the "Mode" section,
4. Then, do a scan.

When the results are shown, unselect the file "C:\WINDOWS\SysNative\drivers\ucguard.sys" and then click on the [Clean] button.

Please share the generated logfile shown at the reboot (also located at C:\AdwCleaner\AdwCleaner[Cxx].txt.

Best regards,

OK, so we'll try to resolve this issue.

I would suggest you to run Network troubleshooter, it will automatically troubleshoot the network problem and check. If it helps.

1. Press Windows + X keys on the keyboard and select Control Panel.
2. Type Troubleshooting in the search bar on the Control Panel.
3. Click on View all on the left navigation pane.
4. Click on Network troubleshooter.
5. Click on Advanc...