Re: I'm not sure what to clean/remove.

Ok, before using a script to eliminate all remaining threats, I need you to tell me about some software that I don't know :

Do you know :

  • BankId
  • Turbo Tax ( 2010 2013 2014)
  • Quick Tax
  • Memorex exPressit Label Design Studio
  • arcadeparlorconfig

You also have some uncommon Firefox's extensions such as video downloader, a new theme... Do you want them ?

You have a lot of security software. Some...

Re: I'm not sure what to clean/remove.

Ok, If i understand, you upload the report on the upshare platform.

Sadly we can't access it if you don't give us a link to it.

So can you repeat the upload, and give us the link.

To do that, just follow fr33tux instructions. If you block on any of those instructions, just tell me, and I will make them clearer.

Hello,

Just to help you for the logfile part :

Re: I'm not sure what to clean/remove.

I selected Browsing (the Report is signed by barsim) and Sent the file, where only 1 bug was discovered. It wasn't cleaned yet.

Re: I'm not sure what to clean/remove.

Hello,

Just to help you for the logfile part :

  • Go to https://up2sha.re/?lang=us
  • Click on "Drop your files here". A window will open, browse to your desktop. Double-click on "ZHPDiag.txt".
  • The file will be uploaded on Up2Sha.re. A link will appear, just below the blue square, in the form "https://up2sha.re/file?f=xxxxxxxx". It's this part you need to copy and paste here.

Regards,

Re: I'm not sure what to clean/remove.

Ran the tool, generated the report, becuase I have no French knowledge, guessed by dropping it to the blue square.

Re: I'm not sure what to clean/remove.

You gave me the AdwCleaner report, but not the ZHPDiag one, can you follow the previous instructions concerning ZHPDiag to get the report and give it to me ?

Re: I'm not sure what to clean/remove.

Hello,

All theses entries are about : toolbars, extensions and potentially unwanted programs.

You can remove them all by launching again AdwCleaner and choosing the cleaning button.

Can you then post here the cleanning report ?

As AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your computer :

  • Download ZHPDiag from Nicolas on h...

Suggestion: Add an "ignore AOL" option

I use AdwCleaner on a lot of home computers, and they invariably are using AOL. AdwCleaner seems to think the AOL toolbar is malicious along with a bunch of registry entries pertaining to AOL. Perhaps I'm wrong, but I don't think this is true. I'd like to request that you add an option to ignore AOL so that the install of AOL does not get corrupted by deleting parts of it.

 

Thank You!

Harry...

Re: I'm not sure what to clean/remove.

Ok, so just open the logfile by using notepad, then use CTRL + A to select the whole text, then CTRL + C to copy it, then in your answer, use the icon "add an extract of code" between add an image and add an array.

Then paste the code in it with CTRL + V.

If you don't find the "add an extract of code" function, just paste the contents of the log in your answer.

Chapi

Re: I'm not sure what to clean/remove.

Hello,

I'm here to help you, and to be sure that all items detected by AdwCleaner must be delete, I will need more data about them. So can you post us the entire log file in your answer ?

You can find it in C:/AdwCleaner/AdwCleaner[SX].txt where X is a number.

Chapi


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