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Greetings,

First of all, sorry for the inconvenience.

We're working on adding Simple Help processes. I'll keep you informed.

Regards,

thank you best, I will give it a try as the computer is at my customers office it'll take me till about 14:00 regards ernst

Hello,

can you please try instructions given on the following link in order to take back ownership of these two folders ?

=> https://technet.microsoft.com/en-us/library/cc753659(v=ws.11).aspx

Regards.

hello cocochepeau, any idea yet how to get back or get rid of the unknown owner in these folders and files? 

kind regards from the tyrol ernst  

Hello,

Thank you for the logfiles.

Can you confirm that these two folders are still in place:

• C:\orlando
• C:\Users\Rundschau\AppData\Roaming\orlando

Regards.

Hello 'cococheapau'!

Happy to hear from you - here is the requested (only one) logfile. The problem is with both of these  C:\Users\Rundschau\AppData\Roaming\orlando  C:\orlando

Kind regards from the Tyrol Ernst

# AdwCleaner v6.021 - Bericht erstellt am 18/10/2016 um 19:55:59
# Aktualisiert am 06/10/2016 von ToolsLib
# Datenbank : 2016-10-16.1 [Server]
# Betriebssystem : Windows 7 Professio...

Greetings,

First of all, sorry for the inconvenience.

We'll try to recover your folder. Firstly, can you please share me the related clean logfile?

To do this:

• Launch AdwCleaner and go to Logfile > Cleaning tab and double-click on the most recent one;
• Then, please paste it in your next answer.

Regards.

Greetings,

These are false positive. You can use AdwCleaner with your eyes closed as long as you downloaded it from one of its official links:

• https://toolslib.net/downloads/viewdownload/1-adwcleaner/
• http://www.bleepingcomputer.com/download/adwcleaner/

If you need help while using AdwCleaner, please ask me in your next answer and I'll be happy to guide you during the whole process.

Regards.

Hello,

Can you

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Scan choose Threats scan, click on Start scan.
• If something is detected, choose to Quarantine everything. If it asks you to reboot the computer, do it.
• After the rebo...

Hello,

there is no English version for now, sorry..

Thankfully, a kind user provided a semblance of translation on the comments section of WinUpdateFix.

You can also try WindowsUpdateFixer if you want.

Regards.

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cocochepeau, 2016-10-15 13:06:55 (UTC)

Hi

can you to tell the Developer of the tool to add the English language to his own tool ? that’s will make the used of tool more easily