Re: adwcleaner not able to remove jhdbca

 Thank you and please find the logfile as requested.

# AdwCleaner v6.030 - Logfile created 22/10/2016 at 17:30:02
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-10-22.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Robin 
# Running from : C:\Users\Robin\Downloads\downloads\adwcleaner_6.030.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support



****...

Re: Folder deleted by mistake

Hello,

Please tell me if you need more details.

Regards.

Re: Cannot remove Bing from Firefox, even with ADWCleaner (this reposted from Toolslib)

Hello,

Thanks for the details, detections has been added to database.

Everything is ok now?

Re: Cannot remove Bing from Firefox, even with ADWCleaner (this reposted from Toolslib)

Bonjour cocochepeau,

Thanks for your response.

First I should explain that in the last hour, I downloaded Malwarebytes (free) from Softpedia (http://www.softpedia.com/dyn-postdownload.php/4da55095eb250a3742025ebdcf058222/580a4e8d/13ebe/0/1?tsf=0

...and something was found and removed from Firefox. It wasn't named 'Bing' but Bing has now been removed.

I had previously tried changing the defa...

Re: Lucky123

# AdwCleaner v6.030 - raport utworzono 21/10/2016 o 17:40:24
# Ostatnia aktualizacja: 19/10/2016 przez Malwarebytes
# Baza danych : 2016-10-18.1 [Z serwera]
# System operacyjny : Windows 7 Professional Service Pack 1 (X64)
# Nazwa użytkownika : ... - ...
# Lokalizacja programu : C:\Users\...\Downloads\adwcleaner_6.030.exe
# Tryb: Czyszczenie
# Wsparcie : hxxps://www.malwarebytes.com/support


...

Re: Folder deleted by mistake

thank you best, I will give it a try as the computer is at my customers office it'll take me till about 14:00 regards ernst

 

Re: Folder deleted by mistake

Hello,

can you please try instructions given on the following link in order to take back ownership of these two folders ?

=> https://technet.microsoft.com/en-us/library/cc753659(v=ws.11).aspx

Regards.

Re: Folder deleted by mistake

hello cocochepeau, any idea yet how to get back or get rid of the unknown owner in these folders and files? 

kind regards from the tyrol ernst  

Re: Folder deleted by mistake

Yes, the two folders are in place but many of the files and folders have an unknown ownership wich cannot be altered - it leads to 'access denied'

 

Re: Folder deleted by mistake

Hello,

Thank you for the logfiles.

Can you confirm that these two folders are still in place:

  • C:\orlando
  • C:\Users\Rundschau\AppData\Roaming\orlando

Regards.