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Hello,

Thanks!

Please do the following:

1. Download CCleaner from here, and install it.
2. Start CCleaner (there should be a shortcut on your Desktop)
3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
4. Then in Options  tab > Surveillance, untick the both boxes.
5. In the Clean tab, click on "Clean".
6. When the cleaning is done, go in the "Registry" tab, c...

Hello,

Please wait for at least a day before asking for help again if you don't have any answer.

• Please download MBAM: https://www.malwarebytes.com/mwb-download/thankyou/
• On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
• Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
• Click on the Scan...

After running AdwCleaner windows 10 does not start up. I see the windows logo at start/restart but it does not get to the logon screen but starts flashing. 

I have now the same situation with two laptops. I am very certain that it is due to AdwCleaner because the issue appeared on the second laptop immediately after running AdwCleaner. I think it is due to the removal of a map "Windows/sources...

Greetings,

Here is what we're going to try:

1. Download CCleaner from here, and install it.
2. Start CCleaner (there should be a shortcut on your Desktop)
3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
4. Then in Options  tab > Surveillance, untick the both boxes.
5. In the Clean tab, click on "Clean".
6. When the cleaning is done, go in the "Registry" tab...

Hi there, I have run the scan couple times, the last time with the box "debug mode" ticked and here is what came up. Can you please help me solve this where the problem might be?  

2016-11-11 11:50:11 :     <INFO>    [main] - Saving current options to the configuration file 2016-11-11 11:50:13 :     <INFO>    [main.gui] - Scan requested 2016-11-11 11:50:14 :     <INFO>    [scan] - Running fro...

Hello,

Can you share AdwCleaner logfile?

Then,

• Please download MBAM: https://www.malwarebytes.com/mwb-download/thankyou/
• On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
• Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
• Click on the Scan tab, then click on Scan Now >> . If an update is...

DelFix.txt -> https://up2sha.re/file?f=6yGNgolXnYiW

The version of the CCleaner is v5.23.5808 (64bit) In Options tab-> I select "Monitoring" (The word Surveillance is not available in this version). In "Registry" tab, I click "Scan for Issues" button (The word "Find errors" is not available in this version). Then I click "Fix all selected issues" button. When trying to open the Farbar Recovery...

Hello,

Ok, so we may have something to try:

First, we'll remove AdwCleaner:

• Download DelFix from Xplode on your desktop;
• Launch it with administrator rights;
• Select all the option except the one proposing to save the registry;
• Then click on the "Execute" button;
• When everything is finish, the software will close itself;
• Then a report appear on the notepad, please copy paste it's content...

Super!

On va essayer de faire un peu de nettoyage pour terminer:

• Téléchargez DelFix (pour supprimer les outils utilisés) sur votre bureau: https://toolslib.net/downloads/viewdownload/2-delfix/
• Lancez-le en tant qu'administrateur;
• Cochez toutes les cases, excepté celle qui propose de sauvegarder le registre;
• Cliquez sur "Exécuter";
• À la fin de l'exécution, le logiciel se ferme tout seul et...

Bonjour !

Désolé du délai..

Effectuez la manipulation suivante pour réinitaliser Google Chrome:

Vous pouvez sauvegarder vos marques pages si vous voulez, mais vous devez les exporter avant toute chose: Exporter les marques pages

Ensuite, allez sur Google Sync, et connectez vous.  Descendez dans la page, puis cliquez sur "Réinitialiser la synchronisation". Cliquez alors sur "Ok".

Ensuite, l...