Search

Hi from France :)

We will use ZHPFix, another tool from Nicolas Coolman, in order to remove what remains of those softwares and the little thing AdwCleaner missed.

• Go on the download page of ZhpFix, click on the blue button "Download Now".
• Save the file where do you want and launch it with right click : "launch as administrator".
• Follow the instructions during the installation.
• Then click ...

Hello from Canada,

Ok, before using a script to eliminate all remaining threats, I need you to tell me about some software that I don't know :

Do you know :

• BankId: keeper
• Turbo Tax ( 2010 2013 2014): keeper
• Quick Tax: keeper
• Memorex exPressit Label Design Studio: keeper
• arcadeparlorconfig: definetly remove Spying!!

You also have some uncommon Firefox's extensions such as video download...

Ok.

Je ne comprend pas bien l'intérêt de ne pas laisser le choix d'effacement ou non de ces log lors d'une désinstallation. De base, je les concerverais en laissant la possibilité de les supprimer par une case à cocher.

---

xtof313, 2015-11-26 20:18:23 (UTC)

Nous sommes ouverts à toute suggestion, y compris celle-ci, merci ! L'idée derrière le fait de désinstaller l'ensemble des rapports est d...

Suite au non fonctionnement, j'ai désinstallé ADWCleaner pour le réinstaller ensuite, ce rapport s'en est retrouvé effacé.

Je ne comprend pas bien l'intérêt de ne pas laisser le choix d'effacement ou non de ces log lors d'une désinstallation. De base, je les concerverais en laissant la possibilité de les supprimer par une case à cocher.

Ok, If i understand, you upload the report on the upshare platform.

Sadly we can't access it if you don't give us a link to it.

So can you repeat the upload, and give us the link.

To do that, just follow fr33tux instructions. If you block on any of those instructions, just tell me, and I will make them clearer.

Hello,

Just to help you for the logfile part :

• Go to https://up2sha.re/?lang=...

Hi.  Curious work indeed !!!

We all talk about the application itself, but...

...perhaps the bug is in the downloaded catalog ???

Bonjour. Fonctionnement vraiment déroutant !!!

Nous mettons tous en cause l'exécutable en lui-même, mais...

... peut-être le bug est-il dans le catalogue téléchargé ???

Hello,

Just to help you for the logfile part :

• Go to https://up2sha.re/?lang=us
• Click on "Drop your files here". A window will open, browse to your desktop. Double-click on "ZHPDiag.txt".
• The file will be uploaded on Up2Sha.re. A link will appear, just below the blue square, in the form "https://up2sha.re/file?f=xxxxxxxx". It's this part you need to copy and paste here.

Regards,

The Cleaning Report:

# AdwCleaner v5.022 - Logfile created 24/11/2015 at 15:49:43
# Updated 22/11/2015 by Xplode
# Database : 2015-11-22.2 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : My Computer - MYCOMPUTER-PC
# Running from : C:\Users\My Computer\Downloads\AdwCleaner.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] ...

Hello,

All theses entries are about : toolbars, extensions and potentially unwanted programs.

You can remove them all by launching again AdwCleaner and choosing the cleaning button.

Can you then post here the cleanning report ?

As AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your computer :

• Download ZHPDiag from Nicolas on h...

Hello,

Unfortunately, I'm quite pessimistic..

1. What exact error message are you receiving while you try to log-in?
2. Are you logging-in using Microsoft User account or Local User account?

Did you already reboot your computer ?

Regards,