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I am helping a friend clean a grossly infected computer. Windows 10. Uses McAfee AV.

He ran Malwarebytes 3 without difficulty and it cleaned with no problem at all. I do have the log if needed but cannot find a way to attach the text file

He then attempted to use AdwCleaner v. 7.0.3.1 but it would not complete cleaning and received a box with notification that a problem had stopped the clean....

Greetings,

First of all, sorry for the late answer.

Can you share the scan logfile as well? Thanks.

Regards.

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cocochepeau, 2017-09-19 06:55:31 (UTC)

# AdwCleaner 7.0.2.1 - Logfile created on Sun Sep 10 01:05:26 2017 # Updated on 2017/29/08 by Malwarebytes  # Database: 09-08-2017.1 # Running on Windows 7 Home Basic (X64) # Mode: scan # Support: https://www.malwarebytes.com/support

***** [...

# AdwCleaner 7.0.2.1 - Logfile created on Sun Sep 10 01:06:01 2017 # Updated on 2017/29/08 by Malwarebytes  # Running on Windows 7 Home Basic (X64) # Mode: clean # Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

Deleted: C:\Users\lenovo\AppData\Local\Bundled software uninstaller Deleted: C:\Users\lenovo\AppData\Ro...

ok repair windows like this :

https://translate.google.fr/translate?sl=fr&tl=en&js=y&prev=_t&hl=fr&ie=UTF-8&u=https%3A%2F%2Fwww.malekal.com%2Freparer-windows10-sans-perte-donnees%2F&edit-text=

Hi Again  Made an effort in running Debug - and getting the Log - after latest HangUp of program - in the Heuristic Scanning : -----------------------------------------------------------------------

2017-08-08 23:04:10.094 DEBUG [6148] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-08 23:04:10.095 DEBUG [4460] [MainUI::Entry@1271] [+] Checking for update... 2017-08-08...

Hey,

I got the same Problem with the newest Version. Im on Windows 10 here is my Debug File:

2017-08-01 14:32:37.943 DEBUG [10728] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 14:32:37.959 DEBUG [10752] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 14:32:38.365 DEBUG [10752] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 14:32:38....

Hey,

I got the same Problem with the newest Version. Im on Windows 10 here is my Debug File:

2017-08-01 14:32:37.943 DEBUG [10728] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 14:32:37.959 DEBUG [10752] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 14:32:38.365 DEBUG [10752] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 14:32:38....

I did the same with my second machine with WIN 8.1. The same problem, the same error message. Atgtached pls find the content of the debug log file.

2017-08-01 13:14:15.535 DEBUG [9084] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 13:14:15.538 DEBUG [8304] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 13:14:16.040 DEBUG [8304] [AdwCleanerSDK::checkCA...

Voilà ce que j'ai trouvé dans la rubrique "Firefox" :

C:\Users\-x-\AppData\Roaming\Mozilla\Firefox\Profiles\-x-\prefs.js

--> Ligne 49 : user_pref("browser.search.searchengine.desc","this is my first firefox searchEngine");

--> Ligne 50 : user_pref("browser.search.searchengine.ptid","smt");

--> Ligne 51 : user_pref("browser.search.searchengine.uid","WDCXWD10EADS-22M2B0-WD-WCAV5753890038900")...

Hello, firstly, thanks for this amazing tool

I can't see the Quarantine items (file(s)/folder(s)/registry etc..)

I  see that message(every scan)

2017-07-22 21:35:20.459 DEBUG [4180] [MainUI::buttonScanClicked@292] [i] Scan button clicked (-31986)
2017-07-22 21:35:20.463 DEBUG [2356] [MainUI::Entry@1241] [+] Checking for update...
2017-07-22 21:35:21.399 DEBUG [2356] [AdwCleanerSDK...