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Hello,

Can you tick the option "Activate the debug mode" before clicking on "Clean" ? Then, a logfile will appears in C:\AdwCleaner, even if the software freezes.

Also, can you provide me the scan logfile ?

1. First question-does adware scan everything on the top line-services, files, folders or do I have to select?

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nellatap, 2016-07-10 06:58:48 (UTC)

Yes, AdwCleaner scans services, file...

1. First question-does adware scan everything on the top line-services, files, folders or do I have to select?

2. Second question-after pressing "Clean" everything seems to hang forever-I can't then get out of Adware-screen dims & everything frozen

What am I doing wrong or not doing-please help

Thanks

I have uploaded two AdwCleaner reports: C9 from 9/7/16 and C10 from a short time ago.  I have also uploaded the ZHPDiag report. I have not used the ZHPDiag repair option.  I think the up2share link is xtdV9msx1WWE (it is what appears in the box at the top of the upload screen). 

Hello,

Hm, it seems that your proxy is no longer working. We'll remove it with the following, then tell me if your network connection is working. If so, you may reconfigure your proxy if needed.

• Please download ZHPFix - Go on the download page of ZhpFix, click on the blue button "Download Now".
• Launch it with right click : "launch as administrator",
• Follow the instructions during the instal...

Hello,

Can you share the AdwCleaner logfile ? It should be in C:\AdwCleaner\.

Can you generate a ZHPDiag logreport to get more informations on your system ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link ...

Bonjour,

Est-il possible d'obtenir le rapport de nettoyage d'AdwCleaner ? Il devrait se trouver dans C:\AdwCleaner\.

Merci,

Hello,

You may ignore this at the moment - it should be fixed in the coming v6, I'll be back to you at this time if you agree ?

Thanks,

Bonjour !

Tout est bon de mon côté :)

SI besoin, n'hésitez pas à revenir.

Bonjour, Depuis un nettoyage ADW cleaner, je n'ai plus accès à internet, ni par cable, ni en wifi. Peu importe l'interface,  Je suis sous Windows 10 Edition Famille. J'ai un triangle jaune avec un point d'exclamation sur le symbole de connexion (cable ou wifi) et celle-ci est définie comme "limitée".  Que puis-je faire ? Merci d'avance pour votre aide

My computer got infected with BugFixxer adware and AdwCleaner was able to remove it.  However, it keeps coming back!  Fortunately my anti-virus software now blocks it from running, but how can I stop it from installing itself on my computer?