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Greetings,

I presume you're using Google Chrome as web browser?

You should be able to pass through the security warning and download AdwCleaner. Can you please show me a screen capture of this alert?

Thank you.

Regards.

Hello,

It's part of QuickStart, an adware. You can clean it.

Best regards,

Hello,

Yeah, I thought you were speaking of something else than UCGuard.

We are working on to improve this part, some news soon.

Best regards,

Hello,

Sorry I was unclear. You can deselect the element "C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\41A66E7E5EE1" from the "Folders", and do a clean.

This element seems to be a FP caused by a generic detection.

Best regards,

Hello,

Sorry for the delay. It's now fixed in the last database update, 2016-10-28.2.

Best regards,

Greetings,

Are you receiving this precise message: "The User Profile Service failed the logon"?

Regards.

Greetings,

Can you give us more details? What logo are you talking about?

Give us a screen capture if you can, this should help.

Regards.

Hello,

Please use the following process while we'll release the next AdwCleaner version:

1. Download *Malwarebytes* here: https://www.malwarebytes.com/mwb-download/thankyou/.
2. Launch Malwarebytes from your desktop
3. Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
4. Tab Scan choose Threats scan, click on Start scan.
5. If something is de...

Hello,

Sorry for the delay.

Can you relaunch AdwCleaner, do a scan, and uncheck:

• UCGuard from the Services tab,
• C:\WINDOWS\SysNative\drivers\ucguard.sys from the Files tab

Then, do a clean and share the generated logfile.

Regards,

Hello,

We're working on it, sorry for the inconvenience.

Regards.