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Hello,

If your computer speed really slow downs in 4 days, that should not be an hardware issue.

But we will check :)

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link in your reply

Bye :)

Chapi

Hello,

Great, thank you,

Here you go. Well, not that there's much point, maybe.

# AdwCleaner v5.029 - Creato file registro eventi 15/01/2016 in 21:11:23
# Aggiornato 11/01/2016 da Xplode
# Database : 2016-01-15.2 [Server]
# Sistema operativo : Windows 7 Home Premium Service Pack 1 (x86)
# Nome utente : Gakutenou - FROSTIE
# In esecuzione da : C:\Documents\Downloads\adwcleaner_5.029.exe
# Opzione : Analisi
# Suppor...

Hello,

Can you relaunch AdwCleaner, ensure you got the latest database version.

Then, do a scan and post it here.

Regards,

Version 5.029 detected something new. Is it a FP? If not, what other scans should I run to make sure to remove the infection?

Here is the log:

# AdwCleaner v5.029 - Creato file registro eventi 14/01/2016 in 04:48:50
# Aggiornato 11/01/2016 da Xplode
# Database : 2016-01-12.1 [Server]
# Sistema operativo : Windows 7 Home Premium Service Pack 1 (x86)
# Nome utente : Gakutenou - FROSTIE
# In es...

I download the new version, it reboots too, when I press the clean option.

Nombre de registro:System Origen:        Microsoft-Windows-Kernel-Power Fecha:         11/01/2016 19:36:02 Id. del evento:41 Categoría de la tarea:(63) Nivel:         Crítico Palabras clave:(70368744177664),(2) Usuario:       SYSTEM Equipo:        DESKTOP-JSJB70T Descripción: Se reinició el sistema sin apagarlo limpiame...

Nombre de registro:System Origen:        Microsoft-Windows-Kernel-Power Fecha:         11/01/2016 16:25:20 Id. del evento:41 Categoría de la tarea:(63) Nivel:         Crítico Palabras clave:(70368744177664),(2) Usuario:       SYSTEM Equipo:        DESKTOP-JSJB70T Descripción: Se reinició el sistema sin apagarlo limpiamente primero. Este error puede producirse si el sistema dejó de responder, se...

Can I ask if I launch  adw cleaner again will it run a scan as I dont want it to as I have just reinstalled my antivirus and yes the em protection is working now . Can I then get the log files without running the scans please .

I checked the total defense under services msc after the em protection got turned off and they were all started so it didnt look like anything had been deleted .The sam...

Hello,

@Rufus415 : Yes, this pop-up informs you that nothing has been found, so nothing will be shown in the logfile nor in the software's interface.

We should indeed hide the message asking to uncheck if the pop-up is shown.

Thanks for your feedback.

check internet explorer's settings, assuming that you are using "internet explorer", and see if "toolslib.net" has been added to IE's "restricted sites" zone.. if so, you will need to remove it from the list of "restricted sites"..

don't ask me how it was added to IE's "restricted sites" zone.. i don't know..

or, it is possible that microsoft has a blocklist for IE where the download is being...