Re: Please help clean infection

Hello,

Please relaunch AdwCleaner, and it should be gone.

Thanks,

Re: AdwCleaner keeps freezing my entire pc and not responding in general.

# AdwCleaner v6.044 - Logfile created 08/03/2017 at 21:09:46 # Updated on 28/02/2017 by Malwarebytes # Database : 2017-03-07.1 [Server] # Operating System : Windows 10 Home  (X64) # Username : The Dominater - DESKTOP-C5JO6DS # Running from : C:\Users\The Dominater\Desktop\adwcleaner_6.044.exe # Mode: Scan # Support : https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious s...

Re: AdwCleaner keeps freezing my entire pc and not responding in general.

Hello,

Can you launch AdwCleaner, click on Tools > Options. In the "Mode" section, ensure "debug" is selected.

Then, do a scan and a clean. When the freeze occurs, reboot and share the logfile in C:\AdwCleaner\AdwCleaner_Debug.log.

Thanks!

Re: Adwcleaner freezes when attempting to remove UCguard and UCguard.sys

 

Please do the following:

  • Relaunch frst
  • Right-click on the file -> "Execute as Administrator"
  • Click on the "Scan" button
  • The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
  • Please host them on Up2Share and share the generated link

 

Re: Adwcleaning crashing pc

Hello,

Thanks! It will be fixed very soon, you'll just have to launch AdwCleaner and the update will applies automatically.

Re: Adwcleaning crashing pc

Greetings,

Please do as follow:

  1. Relaunch AdwCleaner,
  2. Click on Tools > Options,
  3. Here, tick "Debug" in the "Mode" section,
  4. Then, do a scan.

Wait until it crashes. Then, just close AdwCleaner through the Task manager. A debug logfile should be available here: C:\AdwCleaner\AdwCleaner_Debug.log.

Please share it using Up2Sha.re. Just copy/paste the generated link in your next answer.

Thanks!

Re: Windows Installer pops up

Greetings,

Please do as follow:

  • Download AdwCleaner from this link: https://toolslib.net/downloads/finish/1/;
  • Launch AdwCleaner, then click on Scan button;
  • A logfile will be generated, please paste its content in your next answer. The logfile should be available here : C:\AdwCleaner\AdwCleaner[Sxxx].txt.

Feel free to ask if you need more details.

Regards.

Re: Adwcleaner freezes everytime i try to get rid of UCGuard *Please help me get rid of it* And Malwarebytes doesn't detect it

which file do i "execute as administrator?"i checked all the boxes you wanted me too and im confused by rightclick "file?" and excute as admin. when i launch frst there's no file already loaded.

Re: Adwcleaner freezes everytime i try to get rid of UCGuard *Please help me get rid of it* And Malwarebytes doesn't detect it

Ok.

Please do the following:

  • Relaunch frst
  • Right-click on the file -> "Execute as Administrator"
  • Please also check Shortcut.txt
  • Click on the "Scan" button
  • The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
  • Please host them on Up2Share and share the generated link

Thanks! 

Re: Adwcleaner freezes when attempting to remove UCguard and UCguard.sys

Hello,

Sorry for the delay.

  1. Please relaunch AdwCleaner,
  2. Click on Tools > Options,
  3. Here, tick "Debug" in the "Mode" section,
  4. Then, do a scan.

When the results are shown, unselect the file "C:\WINDOWS\SysNative\drivers\ucguard.sys" and then click on the [Clean] button.

Please share the generated logfile shown at the reboot (also located at C:\AdwCleaner\AdwCleaner[Cxx].txt.

Best regards,