Re: ADWcleaner whitelist request for remote access tool called...

Thank you for taking the time to work with me on this. It is greatly appreciated.

In the debug log I see SimpleService.exe as a service being killed with no whitelist line under it but it appears that file isn't actually the file that keeps the remote session active anyways.

I manually killed the SimpleService.exe service and the remote session stays active with no problems.

Please see scree...

Re: AdwCleaner has stopped me from booting into safe mode

Ahh yes, my mistake. Here are the two logfiles from a scan I just ran in Debug mode.

AdwCleaner_debug:

2016-09-03 18:38:49 :     <INFO>    [main] - Saving current options to the configuration file 2016-09-03 18:38:50 :     <INFO>    [main.gui] - Scan requested 2016-09-03 18:38:50 :     <INFO>    [scan] - Running from: C:\AdwCleaner 2016-09-03 18:38:50 :     <INFO>    [scan] - Progress: 0% 20...

Re: AdwCleaner has stopped me from booting into safe mode

Hello,

Thanks. I don't really understand: you spoke about a crash, but you have the logfile which shows the clean has completed ?

Can you launch AdwCleaner (redownload it if needed), click on Tools > Options, and tick "Debug" in "Mode" section. Then, do a scan, and please share the two logfiles:

  • C:\AdwCleaner\AdwCleaner_Debug.log
  • C:\AdwCleaner\AdwCleaner[Sxx].txt (where xx is the greatest ...

Re: AdwCleaner has stopped me from booting into safe mode

Good morning! So I re-ran AdwCleaner in Safe Mode, pressed Clean when it found 30 threats, and was once again prevented from a boot menu upon pressing F8 at startup. Argh!  

There is not a file called C:\AdwCleaner\AdwCleaner_Debug.log.

AdwCleaner[C2] looks like this:

# AdwCleaner v6.010 - Logfile created 03/09/2016 at 09:13:48 # Updated on 12/08/2016 by ToolsLib # Database : 2016-09-03.1 [S...

présentation widen100p100securisé

on ToolsLib by ****

Bonjour et bienvenue sur le forum Toolslib,

j'ai retrouvé chez mon père à 50 km de chez moi un PC Portable qu'il avait depuis 5 ans, un Acer Aspire One sous Windows 7 x32 bits,

avec une clé usb 3g SFR branchée sur sa gauche en permanance,

je suis nouveau, je viens de m'inscrire à sosvirus, nicolas coolman et fei, ma tablette est déchargée donc on ne pet pas atteindre gmail pour confirmer l'i...

Re: AdwCleaner has stopped me from booting into safe mode

Hello,

So, restoring your modifications prior to AdwCleaner processing has re-enabled the safe-mode access ?

Regarding the crash:

Can you launch AdwCleaner (redownload it if needed), click on Tools > Options, and tick "Debug" in "Mode" section. Then, do a scan, and please share the two logfiles:

  • C:\AdwCleaner\AdwCleaner_Debug.log
  • C:\AdwCleaner\AdwCleaner[Sxx].txt (where xx is the greatest ...

Re: AdwCleaner has stopped me from booting into safe mode

Hey there,

I'm damn lucky because I had backed up my registry 2 days ago (I forgot until coming across another forum thread.) I just imported it into my registry and although the import did not fully complete (as some elements were currently in use), I WAS able to access the boot menu with F8 and choose Safe Mode after. Whew!

Next thing: AdwCleaner crashed on me at the end as I said, and it h...

Re: AdwCleaner has stopped me from booting into safe mode

Hello,

You can keep the quarantined elements from now, we'll see to delete them when the problems will be solved.

You can make the test to restore the registry elements from AdwCleaner. I doubt it will restore your access to the safe-mode, but we'll see and we'll proceed according to your results.

Best regards,

Re: ADWC killing LogMeIn

Hello,

I'm working on it. In the meantime, may you share a debug logfile during a clean ? (Tools > Options > tick "Debug" mode before doing a clean).

Best regards,

Re: AdwCleaner has stopped me from booting into safe mode

Hi, thanks for responding.

Well that should be good news!

Is the log file the same as the application file in Malwarebytes? It is not very detailed....

 

Here is the last file of the last scan I did (of several):

Malwarebytes Anti-Malware www.malwarebytes.org

Scan Date: 31/08/2016 Scan Time: 3:25:56 PM Logfile: mbam.txt Administrator: Yes

Version: 2.2.1.1043 Malware Database: v2016.08.31...