pup optional legacy

I can't seem to get rid of this pup I have the latest mb3 and ADW cleaner every day I scan it pops up, after 2 or 3 scans with ADW cleaner it "seems" to disappear but next day it's back again any info on this I would be grateful.

Re: Adwcleaner Error new Version

Caught Unknown handled exception, terminating

 

 

Re: AdwCleaner stops working!

Does not work!  It stops / freezes with the same pop up window saying "caught". I tried the older version immediately after and it worked fine. Then went back and tried the newest version again....but it failed agan.


OB1947D, 2017-08-01 13:34:02 (UTC)

Hello,

Can you share the debug logfile? (click on Tools > Options > tick Debug and do a scan/clean to trigger the bug. Then, share the file ...

Re: My AdwCleaner has a problem

Hello,

I'm working on it and try to address this asap. I'll keep you posted.

Re: My AdwCleaner has a problem

Hi,

Same problem and same message : "*** Caught unhandled unknown exception, terminating."

Activating Debug from Tools menu does not solve anything.

I cannot even close the message of error, the close button is grey, so I have to close adwcleaner via Task Manager.

Re: adwcleaner_7.0.0.0

I had the same problem, what I did was delete the old version and then re-downloaded from the link above. When you get the verse above window saying it is out of date cancel that. Then you need to look in when finished scanning before you start cleaning. On click the first pup, then you need to let it clean. I hope this will help you.

Re: adwcleaner_7.0.0.0

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 15:47:07 2017 # Updated on 2017/05/08 by Malwarebytes  # Database: 07-31-2017.1 # Running on Windows 7 Professional (X64) # Mode: scan # Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

PUP.Optional.Legacy, C:\Users\Sasa\AppData\Roaming\Wise Euask

***** [ Files ]...

Re: AdwCleaner stops working!

Does not work!  It stops / freezes with the same pop up window saying "caught". I tried the older version immediately after and it worked fine. Then went back and tried the newest version again....but it failed agan.

Re: My AdwCleaner has a problem

Oh! As your advice, I did it, and AdwCleaner worked OK. Thank you very much, Mr.Developer!  (I don't know how to share the file "AdwCleaner_Debug.log" to Forum). Sorry.

 

Re: Error ADW 7.0.1.0

I did the same with my second machine with WIN 8.1. The same problem, the same error message. Atgtached pls find the content of the debug log file.

2017-08-01 13:14:15.535 DEBUG [9084] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 13:14:15.538 DEBUG [8304] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 13:14:16.040 DEBUG [8304] [AdwCleanerSDK::checkCA...


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