Re: Windows Installer pops up

Greetings,

Please do as follow:

  • Download AdwCleaner from this link: https://toolslib.net/downloads/finish/1/;
  • Launch AdwCleaner, then click on Scan button;
  • A logfile will be generated, please paste its content in your next answer. The logfile should be available here : C:\AdwCleaner\AdwCleaner[Sxxx].txt.

Feel free to ask if you need more details.

Regards.

Re: Can I delete this file detected by adwcleaner?

Greetings,

First of all, sorry for the late answer.

This detection was a false positive. It shoud no longer be detected by AdwCleaner.

Regards.

Re: Casastrophic failure

did not see how to attach a file so i did a paste of the adwcleaner txt file.

Re: Casastrophic failure

# AdwCleaner v6.043 - Logfile created 04/02/2017 at 06:17:54 # Updated on 27/01/2017 by Malwarebytes # Database : 2017-02-03.2 [Local] # Operating System : Windows (TM) Vista Home Premium Service Pack 2 (X64) # Username : user - USER-PC # Running from : C:\Users\user\Downloads\adwcleaner_6.043 (1).exe # Mode: Clean # Support : https://www.malwarebytes.com/support

 

***** [ Services ] *****

 ...

Can I delete this file detected by adwcleaner?

Can I delete this file detected by adwcleaner?

Thank you

 

C:\ProgramData\NTUSER.POL

Re: Adwcleaner freezes everytime i try to get rid of UCGuard *Please help me get rid of it* And Malwarebytes doesn't detect it

which file do i "execute as administrator?"i checked all the boxes you wanted me too and im confused by rightclick "file?" and excute as admin. when i launch frst there's no file already loaded.

Re: Adwcleaner freezes everytime i try to get rid of UCGuard *Please help me get rid of it* And Malwarebytes doesn't detect it

Ok.

Please do the following:

  • Relaunch frst
  • Right-click on the file -> "Execute as Administrator"
  • Please also check Shortcut.txt
  • Click on the "Scan" button
  • The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
  • Please host them on Up2Share and share the generated link

Thanks! 

Re: Adwcleaner freezes everytime i try to get rid of UCGuard *Please help me get rid of it* And Malwarebytes doesn't detect it

here you go 

Fix result of Farbar Recovery Scan Tool (x64) Version:04-10-2015 Ran by Hunter Cutbush (2017-02-01 16:47:17) Run:1 Running from C:\Users\Hunter Cutbush\Desktop\New folder Loaded Profiles: Hunter Cutbush (Available Profiles: Hunter Cutbush) Boot Mode: Normal ==============================================

fixlist content: ***************** CreateRestorePoint: CloseProcesses: R2 UCG...