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Hello,

As promised, here's my answer :

We need to delete a las thing wit a ZHPFix script. Please repeat the procedure above with the following content :

Script ZHPFix:

C:\ProgramData\InstallMate
EmptyTemp
EmptyFlash
EmptyPrefetch

Then, share me the logfile.

Then, we'll begin the cleaning part :

1. Start CCleaner (there should be a shortcut on your Desktop)
2. Go in Options tab > Advanced, un...

Hi fr33tux,

I'm anxiously waiting for your answer regarding my last sumission:

https://up2sha.re/file?f=VGrPwkoCNfb0

and https://up2sha.re/file?f=XdgvSr85Abg9

Thank you

My desktop PC has - as a dealers service - free AVG installed. By accident AVG toolbar(s) are downloaded. Googling I found Adaware as a good tool to remove things like that. But it found more, by instance roboot.64.exe, register. I'm not an expert; can I check and remove everything, and how do I know?  

Hello,

Please see my answer here.

Chapi

Hello,

Thanks for the logfile.

Did you try with external speakers or headphones ?

We'll try to update the drivers related to sound management :

While on the Windows 8 desktop, press Win+W, type Device Manager, to search for it in Settings. Click on Device Manager to open it.

Look for "Sound controllers" and open the arborescence. Then, on each sub-item:

• right click on it,
• click on "Updat...

Hi

here is ZHPFix logfile;

Rapport de ZHPFix 2015.10.19.9 par Nicolas Coolman, Update du 19/10/2015 Fichier d'export Registre :  Run by Albert at 2015-12-05 11:23:04 AM High Elevated Privileges : OK Windows 8 Home Premium Edition, 64-bit Service Pack 1 (10240)

Recycle Bin emptied (04mn AMs) Prefetcher emptied

========== Registry keys ========== REMOVES: HKLM\SOFTWARE\Wow6432Node\McAfee.com...

J'avais mal compris la manip!! donc j'ai effectué; voici le rapport:

Rapport de ZHPFix 2015.10.19.9 par Nicolas Coolman, Update du 19/10/2015 Fichier d'export Registre : Run by max at 06/12/2015 23:39:16 High Elevated Privileges : OK Windows 7 Business Edition, 64-bit Service Pack 1 (Build 7601)

Corbeille vidée (00mn 15s) Dossier Prefetcher vidé

========== Valeurs du Registre ========== Auc...

hi Several weeks ago a had an issue with malware in Firefox and CHROME.

I opened a thread in this german Firefox forum: http://www.camp-firefox.de/forum/viewtopic.php?f=1&t=114723

We tried several times to remove the malware with some tools (ADW cleaner and tools like MBAM and JRT).

It didnt work so the moderators told me to refresh firefox (see https://support.mozilla.org/en-US/kb/refresh-f...

Hello,

Please share me the ZHPFix logfile (it should be on your desktop).

For the speakers, you can also try with headphones. If you can't get one, we'll try to investigate with the drivers.

i do not have external speaker, but i'll check that. 

still the problem exist .

thank you.