Re: ATX 2014 False positive.

# Username : Removed - Removed
# Running from : C:\Users\Removed\Desktop\AdwCleaner (1).exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

Folder Found : C:\ProgramData\CCH Small Firm Services
Folder Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCH Small Firm Services Folder Found : C:\Users\Removed\AppData\Local\CCH Sm...

Re: ATX 2014 False positive.

# AdwCleaner v5.009 - Logfile created 29/09/2015 at 12:45:27
# Updated 27/09/2015 by Xplode
# Database : 2015-09-27.1 [Server]
# Operating system : Windows 10 Home  (x64) # Username : Removed - Removed
# Running from : C:\Users\Removed\Downloads\AdwCleaner (1).exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

[-] Folder Deleted : ...

Re: Save to Pocket Extension incorrectly identified as malware

Hi,

Extension has been removed from the database.

Regards,

Xplode.

Re: AdwCleaner vs WinThruster

Hello,

WinThruster is considered as a potentially unwanted program, that's why AdwCleaner removes it. 

Regards,

Re: Save to Pocket Extension incorrectly identified as malware

Hello,

Can you provide me with the extension ID so I can check and remove it from the database.

Regards,

Re: Some other false positive entries ("New Tab Redirect" Chrome add-on) ?

Hello,

These 3 extensions have been removed from the database.

Regards,

Save to Pocket Extension incorrectly identified as malware

Hey there! 

We have received several reports that AdwCleaner are mistakenly identifying the Save to Pocket extension as another extension that is known to be malicious. This extension appears to be using our unique identifier, and therefore users are being told to uninstall the Pocket extension incorrectly. 

Any ideas of how we can remedy this? It's a shame that users are being told to remove...

Re: New user - puzzling behaviour

Okay, sorry I misunderstood what you were saying about that folder. You should be able to restore it thanks to the Quarantine Manager. Can you send us the Scan Report in order to investigate what caused the issue ?

When I read those three lines, it seems that the folder has been deleted on the first line and it can't be deleted once more.

Xplode is the developer behind AdwCleaner.

Did you un...

Re: New user - puzzling behaviour

on AdwCleaner by ****

Thanks for the reply, but it leaves my main points unanswered.

DELETED FOLDER"

But has you said, at least this folder doesn't exists any more and that's just what we want. :)"

No, I said the opposite! I did not want this entire folder removed, with its many subfolders.

Nor do I understand you explanation about 'duplicates'. I asked why the first line 'Folder deleted' is contradicted by the ...

Re: New user - puzzling behaviour

Greetings terrypin,

first of all, sorry for the delay of my answer.

1. Deleted folder

I don't understand how I should interpret these entries: ***** [ Folders ] *****

[-] Folder Deleted : C:\Docs\radio
[!] Folder Not Deleted : C:\Docs\radio
[!] Folder Not Deleted : C:\Docs\radio

terrypin, 2015-09-14 07:46:49 (UTC)

Folder is deleted one time but AdwCleaner just made some duplicates by mi...