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Telecom networks face rising complexity with 5G, IoT, and growing service demands. In 2025, operators turn to advanced IT solutions and modern OSS/BSS platforms to improve performance, automate operations, and accelerate service delivery. Here’s how next-generation telecom software is reshaping the industry.

The rapid evolution of digital services is reshaping how telecom operators manage networks, deliver services, and interact with customers. Rising user expectations, the pressure to innovate, and increasingly complex infrastructures make traditional operating models no longer sufficient. In this environment, telecom OSS BSS solutions play a key role—bridging technical and business domains, accelerating digital transformation, and enabling operators to deliver reliable, scalable, and customer-focused services.

We live in an era of digital transformation, and therefore, you should not be surprised that more and more companies decide to use automated field service, i.e. automated management of field services.