When I scan my laptop by AdwCleaner 7, in the middle working, it shows a window: "*** Caught unhandled unknown exception, terminating." and then hanging up. What's wrong with it?

Re: My AdwCleaner has a problem

Can you use this version instead and tell us if that's ok?  

Re: My AdwCleaner has a problem

How can I download AdwCleaner 7.0.1.0 (beta) ? Thanks.

Re: My AdwCleaner has a problem

Hello,

As Regist said, and please decline the update when prompted (click on [Cancel]).

Thanks,

Re: My AdwCleaner has a problem

Thanks, but the problem still been there. The AdwCleaner 7.0.1.0 still hangs up!

Re: My AdwCleaner has a problem

Have you had any other success determining the issue? Have you tried first scanning with Malwarebytes and then AdwCleaner afterward? What OS are you running and which version? Because that might cause an issue with compatibility (Very rare case). Try launching the application in the admin mode? This guide also has more info about compatibility, IF it is the issue. Speculating at this point. Let me know how it goes.

Re: My AdwCleaner has a problem

@ayeye, Can you activate the debug mode (go to Tools > Options > tick "debug"), do a scan and a clean to trigger the crash. Then, please share the file C:\AdwCleaner\AdwCleaner_Debug.log

Re: My AdwCleaner has a problem

Oh! As your advice, I did it, and AdwCleaner worked OK. Thank you very much, Mr.Developer!  (I don't know how to share the file "AdwCleaner_Debug.log" to Forum). Sorry.

 

Re: My AdwCleaner has a problem

Hi,

Same problem and same message : "*** Caught unhandled unknown exception, terminating."

Activating Debug from Tools menu does not solve anything.

I cannot even close the message of error, the close button is grey, so I have to close adwcleaner via Task Manager.

Re: My AdwCleaner has a problem

Hello,

I'm working on it and try to address this asap. I'll keep you posted.

Re: My AdwCleaner has a problem

I am having the same issue.  ***Caught unhandled unknown exception, terminating" & hangs up.

Re: My AdwCleaner has a problem

Hello,

Are you using the latest version of AdwCleaner (7.0.2.1 as I speak) ?

=> https://toolslib.net/downloads/viewdownload/1-adwcleaner/

Regards.

Re: My AdwCleaner has a problem

I got that too, I noticed i always got wrong Chcksums from the author's site.

I tried with different browser to no avail, then tried and made it from Filehippo with right checksum.

Now running it, it told me it's an old version and I should download the newer one, though everything seems right as above and in "about" info

Re: My AdwCleaner has a problem

thanks, everything 's fine now :)

Re: My AdwCleaner has a problem

Hello,

Since everything is working, I'm closing this thread.

Regards.

This thread is closed. Therefore, you can no longer contribute to it.