Cannot get AdwCleaner to work on Windows 10 64bit

Hello,

Can you provide me with AdwCleaner's debug logfile ? Just run AdwCleaner, click on "Options" then "Activate debug mode".

Try running the scan. Even if it does not complete, you should have a file called "AdwCleaner_dbg_xxxx.txt" inside C:\AdwCleaner.

Please post its content in your next reply.

Moreover, do you have this issue only on W10 64b ? Did you try with other versions ?

Regards,

Hello, I downloaded a new copy from Bleepingcomputer and ran the program again this morning. During the run the progress slider stopped at approximately 1/4 of the away across with the wording, I believe, saying "searching for generic elements". It stayed that way for approximately 5 and one-half minutes and (not responding) showing across the top edge of the program. Suddenly the (not responding) message disappeared, the slider was empty and a box popped up that said "No malicious files found on the computer"

Here is the debug log:

2016-02-28 08:51:39 : [Notice]        Scan started 2016-02-28 08:51:39 : [Success]        Internet connection is UP 2016-02-28 08:51:41 : [Success]        Loaded C:\Users\Judy\AppData\Local\Temp\sqlite.dll 2016-02-28 08:51:41 : [Success]        Opened $sDatabasePath$ 2016-02-28 08:51:41 : [Success]        Database v2016-02-28.1 2016-02-28 08:51:41 : [Success]        Retrieved 1705 elements from 'chrome_extensions' table 2016-02-28 08:51:41 : [Success]        Retrieved 10 elements from 'chrome_files' table 2016-02-28 08:51:41 : [Success]        Retrieved 1091 elements from 'files' table 2016-02-28 08:51:41 : [Success]        Retrieved 971 elements from 'firefox_extensions' table 2016-02-28 08:51:41 : [Success]        Retrieved 262 elements from 'firefox_files' table 2016-02-28 08:51:41 : [Success]        Retrieved 3479 elements from 'folders' table 2016-02-28 08:51:41 : [Success]        Retrieved 36 elements from 'generic_addlyrics' table 2016-02-28 08:51:41 : [Success]        Retrieved 65 elements from 'generic_appinit' table 2016-02-28 08:51:41 : [Success]        Retrieved 203 elements from 'generic_browsefox' table 2016-02-28 08:51:41 : [Success]        Retrieved 71 elements from 'generic_crossrider' table 2016-02-28 08:51:41 : [Success]        Retrieved 290 elements from 'generic_multiplug' table 2016-02-28 08:51:41 : [Success]        Retrieved 158 elements from 'generic_mywebsearch' table 2016-02-28 08:51:41 : [Success]        Retrieved 24 elements from 'generic_vitruvian' table 2016-02-28 08:51:42 : [Success]        Retrieved 373 elements from 'registry_classes' table 2016-02-28 08:51:42 : [Success]        Retrieved 21 elements from 'registry_dns' table 2016-02-28 08:51:42 : [Success]        Retrieved 83 elements from 'registry_firewallpolicy' table 2016-02-28 08:51:42 : [Success]        Retrieved 6915 elements from 'registry_guid' table 2016-02-28 08:51:42 : [Success]        Retrieved 0 elements from 'registry_ifeo' table 2016-02-28 08:51:42 : [Success]        Retrieved 663 elements from 'registry_other' table 2016-02-28 08:51:42 : [Success]        Retrieved 770 elements from 'registry_productids' table 2016-02-28 08:51:42 : [Success]        Retrieved 610 elements from 'registry_run' table 2016-02-28 08:51:42 : [Success]        Retrieved 862 elements from 'services' table 2016-02-28 08:51:43 : [Success]        Retrieved 3186 elements from 'softwares' table 2016-02-28 08:51:43 : [Success]        Retrieved 974 elements from 'tasks' table 2016-02-28 08:51:43 : [Success]        Retrieved 464 elements from 'urls' table 2016-02-28 08:51:43 : [Success]        Retrieved 16 elements from 'whitelist_firefox' table 2016-02-28 08:51:43 : [Success]        Retrieved 55 elements from 'whitelist_processes' table 2016-02-28 08:51:43 : [Notice]        Closed C:\Users\Judy\AppData\Local\Temp\adwcleaner.db 2016-02-28 08:51:43 : [Notice]        Unloaded C:\Users\Judy\AppData\Local\Temp\sqlite.dll 2016-02-28 08:51:43 : [Success]        Retrieved 1 users 2016-02-28 08:51:43 : [Notice]        User #1 : Judy 2016-02-28 08:51:43 : [Success]        Retrieved 1 firefox profiles 2016-02-28 08:51:43 : [Success]        Retrieved 1 chrome profiles 2016-02-28 08:51:43 : [Success]        Retrieved 40 global paths 2016-02-28 08:51:43 : [Success]        Retrieved 6 shortcut paths 2016-02-28 08:57:20 : [Success]        Adding firefox extensions ... OK 2016-02-28 08:57:20 : [Success]        Adding firefox files ... OK 2016-02-28 08:57:21 : [Success]        Adding chrome extensions ... OK 2016-02-28 08:57:21 : [Success]        Adding chrome files ... OK 2016-02-28 08:57:33 : [Success]        Adding GUID keys ... OK 2016-02-28 08:57:37 : [Success]        Adding Software keys ... OK 2016-02-28 08:57:37 : [Success]        Adding Product ID keys ... OK 2016-02-28 08:57:37 : [Success]        Adding IFEO keys ... OK 2016-02-28 08:57:37 : [Success]        Adding IE keys ... OK 2016-02-28 08:57:37 : [Success]        Adding FirewallPolicy keys ... OK 2016-02-28 08:57:37 : [Success]        Adding SearchScope keys ... OK 2016-02-28 08:57:37 : [Success]        Adding EIFL keys ... OK 2016-02-28 08:57:37 : [Success]        Adding SMI keys ... OK 2016-02-28 08:57:37 : [Success]        Adding AppInit keys ... OK 2016-02-28 08:57:37 : [Success]        Adding DNS keys ... OK 2016-02-28 08:57:37 : [Success]        Adding Prefixes keys ... OK 2016-02-28 08:57:37 : [Success]        Adding FileExts keys ... OK 2016-02-28 08:57:37 : [Success]        Adding DOMStorage keys ... OK 2016-02-28 08:57:38 : [Notice]        Processing services ... 2016-02-28 08:57:38 : [Notice]        Processing folders ... 2016-02-28 08:57:43 : [Notice]        Processing files ... 2016-02-28 08:57:44 : [Notice]        Processing DLLs ... 2016-02-28 08:57:44 : [Notice]        Processing shortcuts ... 2016-02-28 08:57:45 : [Notice]        Processing scheduled tasks ... 2016-02-28 08:57:45 : [Notice]        Processing registry elements ... 2016-02-28 08:57:45 : [Notice]        Processing browsers preferences ... 2016-02-28 08:57:45 : [Success]        Read C:\Users\Judy\AppData\Roaming\Mozilla\Firefox\Profiles\ZPGKB88h.default\prefs.js 2016-02-28 08:57:45 : [Success]        Opened C:\Users\Judy\AppData\Roaming\Opera Software\Opera Stable\Web Data 2016-02-28 08:57:45 : [Notice]        Scan finished without error  

I also ran the program on two Windows 7 computers without incident. The program ran as it should without any pause or freeze.

Hello,

Looks like this is the same bug as on this topic ( in french ) : https://toolslib.net/forum/viewthread/2315-bug-avec-les-versions-5034-5035-5036-ne-finit-pas-le-scanne/

Can you try running this version of AdwCleaner : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner.exe

If you don't have any issue with this version, your problem will be solved with v5.037 which will be online today and will fix this bug.

Regards,

The program ran perfectly! So pleased! Thanks for the rapid fix.

Hi,

Can you help why ADW Cleaner 7.0.1.0 can't run on my WIN 10 64b always Stop Working even i try to change mode Normal switch to Debug!!!

My problem was solved a year ago and closed I thought.

You really need to start your own thread so that it will be seen.

now the tool is -buggy- with win 10 64bit

see:

https://toolslib.net/forum/viewthread/12568-vers-70/?p=3#!messageId-13159

still UNSOLVED

now the tool is -buggy- with win 10 64bit

see:

https://toolslib.net/forum/viewthread/12568-vers-70/?p=3#!messageId-13159

 

still UNSOLVED

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p060477, 2017-08-26 19:09:12 (UTC)

You are aware, I assume, that the buggy version is the BETA version, 7.0,2.0. The current  version 7.0.1.0 works perfectly well with Windows 10 64bit. Unless you are a BETA testor you should not be using TEST versions.

if you read carefully all my 3d linked you should know that the last NON buggy is the vers 6

upt to the new vers 7, also the last stable 7.0.1 one is BUGGY

for the quarantine behaviour

and for the events list behaviour

2 BIG BUGS not only showed and witness by my self but also from other users

cheers