Please, I need your help. After scanning my system with your product, I detected the following (from the report)
# AdwCleaner v3.303 - Report created 08/08/2014 at 10:38:47
# Updated 06/08/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Paulo - PAULO-PC
# Running from : C:\Users\Paulo\Desktop\Clean Up\AdwCleaner.exe
# Option : Scan
***** [ Services ] *****
***** [ Files / Folders ] *****
***** [ Scheduled Tasks ] *****
***** [ Shortcuts ] *****
***** [ Registry ] *****
***** [ Browsers ] *****
-\\ Internet Explorer v0.0.0.0
-\\ Google Chrome v34.0.1847.116
[ File : C:\Users\Paulo\AppData\Local\Google\Chrome\User Data\Default\preferences ]
Found [Extension] : eofcbnmajmjmplflapaojjnihcjkigck
*************************
AdwCleaner[R99].txt - [715 octets] - [08/08/2014 10:38:47]
########## EOF - C:\AdwCleaner\AdwCleaner[R99].txt - [775 octets] ##########
After the scan, Under Chrome found an Extension unknown.(see above)
Selected "Clean" - Program ran for a little then a message appeared:
Aut2Exe has stopped working.
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.
The faulty chrome Extension was not removed. My system is now unstable and had several dumps (blue screen). Avast, ESET, Malwarebytes and other reported nothing, only AdwCleaner.
Again, my system is now unstable, AdwCleaner is detecting that Chrome Extension but does abort before removing it. Any idea of what the problem is.
Please, contact me at padi5star@gmail.com if you have a solution. I will be away from my computer for 10 days, but I can receive emails.
Thank you.
Here is a log showing what was found on a PC that I had it crash on.
# AdwCleaner v3.303 - Report created 07/08/2014 at 15:00:51
# Updated 06/08/2014 by Xplode
# Operating System : Windows 8.1 (64 bits)
# Username : Robert - MAINPC
# Running from : C:\A.I.R\adwcleaner.exe
# Option : Scan
***** [ Services ] *****
Service Found : CltMngSvc
***** [ Files / Folders ] *****
File Found : C:\Users\Public\Desktop\eBay.lnk
File Found : C:\Users\Robert\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage
File Found : C:\Users\Robert\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal
File Found : C:\Users\Robert\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage
File Found : C:\Users\Robert\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage-journal
Folder Found : C:\Program Files (x86)\SearchProtect
Folder Found : C:\ProgramData\374311380
Folder Found : C:\ProgramData\Trymedia
Folder Found : C:\Users\Robert\AppData\Local\SearchProtect
***** [ Scheduled Tasks ] *****
***** [ Shortcuts ] *****
***** [ Registry ] *****
Data Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC32Loader.dll
Data Found : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll
Key Found : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Found : HKCU\Software\Optimizer Pro
Key Found : HKCU\Software\Trymedia Systems
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Found : [x64] HKCU\Software\Optimizer Pro
Key Found : [x64] HKCU\Software\Trymedia Systems
Key Found : HKLM\Software\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Found : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Found : HKLM\Software\{6791A2F3-FC80-475C-A002-C014AF797E9C}
Key Found : HKLM\Software\SearchProtect
Key Found : HKLM\Software\Trymedia Systems
***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17126
-\\ Google Chrome v36.0.1985.125
[ File : C:\Users\Guest\AppData\Local\Google\Chrome\User
I was also having the same problem with the latest version (v3.303) crashing. I'm running Win 7 64bit. I took aniceguy10's advice below and downloaded the older version (v3.302) from AfterDawn, and that one now works flawlessly.
Go to http://www.afterdawn.com/ and in the search bar type "AdwCleaner v3.302". After it down loads, then run it. If it says a new version is available, PRESS CANCEL button. That way it will not remove itself from your folder.
=8-)
Bonjour,
Avast désactivé, un message de sécurité m'indique un risque au téléchargement de la dernière version.
Que faire? Confiance ou pas ?
Merci de votre réponse.
Bien cordialement.
Bonjour,
C'est la première fois, avec cette nouvelle version 3.300, que mon antivirus le détecte en tant que Cheval de Troie, et le désinstalle systématiquement. Ca fait plusieurs mois que je l'utilise et je n'ai jamais rencontré ce problème auparavant. Dois-je faire confiance à AdwCleaner ou à Norton?
Dans le doute, pour l'instant, je ne l'utilise plus. Quel dommage! Si quelqu'un pouvait me rassurer?
Merci pour vos réponses.
Is there a way to get this with instructions and window dialog in English? I'd be very grateful. Unfortunately that's my singular language. Would love to use this program. Upgraded my hard drive and when cloned from smaller drive, lost ability to do Windows Update. Thinking it thinks it's a pirated copy of Windows Vista. However, it is a valid copy. Just moving to bigger drive. Thanks for any help.
Received a message from Norton concerning adwcleaner 3.216: 07/19/2014 11:58:51 AM,High,adwcleaner.exe (SONAR.Heuristic.120) detected by SONAR,Quarantined,Resolved - No Action. Norton removed adwcleaner.exe to resolve problem. Is this normal?.
Greetings AdWareCleaner Users & Developers: I have QUESTIONS please - How come my adwcleaner as an installed application under Vista isn't listed under my "All Programs"? ... How Come adwcleaner deletes installed apps I paid for like my Paretologic Registry Cleaner and its PCHA? Are Registry Cleaners as a group considered potential adware or malware? ... Are they even worth having? Why is there even a tab for Registry Cleaner on AdWareCleaner? ... How come there isn't a preview screen that I can edit before AdwCleaner deletes or quarantines its targeted folders or files? ... The old version of AdWareCleaner I had was installed on my desktop, how come the new one isn't? ... Is there any relationship between AdwareCleaner and MalWareBytes? How can I get back deleted or quarantined applications, files, and folders? Is there a help file I can read to spare us all from my tedious annoying questions? Instead of donating i would prefer a paid application I could buy. Thank you. (and can you post answers to PeterR5@Hotmail.com with subject line "AdWareCleaner Queries")
Thank you for this excellent software which removed the annoying 'trovi' infection of my browsers. I found your site from an article in Computreactive Issue 247.
