Hi there, I've experienced a common issue faced by some other users as well. Whenever I selected "Clean" after the Scanning process, the program turned into Not Responding and freezes up my computer. Here's the log for Scanning. http://textuploader.com/d5ma1
Hello,
This detection is triggered by the fake firefox profile generic, which is a FP in your case.. Please uncheck it before cleaning.
Can you share the whole logfile too?
Thanks,
Hello,
Sorry for the delay.
Can you relaunch AdwCleaner, do a scan, and uncheck:
Then, do a clean and share the generated logfile.
Regards,
Hello,
We're working on it, sorry for the inconvenience.
Regards.
https://up2sha.re/file?f=VwjrAbLBovid
i encounter the same... now i cant proceed to clean the threats :((
Please help
HI..the same problem occured with me
this is my debug log file
https://up2sha.re/file?f=7dqA4jZxT9SU
please fix this issue..thank you
Bonjour,
je précise il y a un message d'erreur qui arrive et en appuyant sur ok ferme le programme .
le rapport complet :
2016-10-22 12:13:53 : INFO [main] - >>>> STARTING <<<< 2016-10-22 12:13:53 : INFO [main] - Version: 6.030 2016-10-22 12:13:53 : INFO [main] - RAM Usage: 41 2016-10-22 12:13:53 : INFO [main] - OS: WIN_10 X64 2016-10-22 12:13:53 : <INFO> ...Hello,
Sorry to read this.
- Can you share the scan logfile?
Then, can you relaunch AdwCleaner, click on Tools -> Options and tick "Debug" in "Mode" section.
Do a scan and a clean, the crash should still occur. Simply exit the freezed window. Then, host the file "C:\AdwCleaner\AdwCleaner_Debug.log" on https://up2sha.re/ and copy/paste here the generated link.
Best regards,
I'm using Adwcleaner 6.030 on windows 10. I manage to scan without any problem, but then while cleaning the files the program just freezes and doesnt respond. I can't get rid of this virus like this.
Thank you but this is not what I was expecting.
Can you please share the cleaning logfile? Please, do as follow:
Thanks again!
Regards.