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Hello,

hi & thank you for your tool. is there any documented way to submit malicious samples to be included in future detection?

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madperson, 2015-09-08 19:05:31 (UTC)

Nevertheless, don't hesitate to use this forum for submitting feedbacks.

Regards,

Not sure about file restore function, but if you are desperate to recover files I have found this tool to be effective (I am not affiliated with them.) www.stellarinfo.com/partition-recovery-software.php

I just discovered that the Quarantine Manager did NOT return all the files that it said were returned. And all the files are gone from Quarantine Manager now. Not happy.

Without reason ADWcleaner deleted a VERY important folder for my work which I had on my desktop without recent backup! 

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AlexVarveris, 2015-09-09 08:35:05 (UTC)

Hello,

Would you please show us log named C:\AdwCleaner\AdwCleaner[C1].txt

Did you try to go to menu Tools - Quarantine Manager ? What is located there?

Hello

I have the same problem

I run ADWcleaner to delete a issue I had with somehting called VNPapps on my chrome

Without reason ADWcleaner deleted a VERY important folder for my work which I had on my desktop without recent backup! 

I need it back urgently!

I am really willing to pay whoever can help me...

hi & thank you for your tool. is there any documented way to submit malicious samples to be included in future detection?

I would highly recommend a few improvements that would have prevented or minimized the difficulties I experienced.

1. Display the Log File after the Scan is done, so that it's more obvious what was found before Cleaning starts. My Scan didn't find any "Services" to clean so my GUI didn't change. Even if a display had appeared to indicate I should check all tabs before Cleaning, I might have av...

Logfiles are saved into C:\AdwCleaner as "AdwCleaner[CX].txt" where X is a number.

Moreover, can you also upload Quarantine.log. Then I'll be able to write you a script to restore all your files.

Regards,

Hmm, okay so it sounded so simple.

Where can I find the Log File? That option is greyed out when I load ADWCleaner.

Also, I can't seem to copy lines from Quarantine. I can highlight lines individually, and I click on "ALL" lines, but can't seem to copy them.

And, FYI, there are thousands of individual files in Quarantine now. If I could restore the whole folder, it would be fast, but copying...

Hello,

Can you please provide us with AdwCleaner's logfile so that we will be able to remove it from the database or update our detections ?

You can write a script to restore many files at once. Just put one line per file to restore ( you can extract the lines from Quarantine.log file ) and use "Script" option in Quarantine manager. Put only the original location of each file in your script.