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Hello,

Can you create a zip archive of the folder

C:\Users\Paul\AppData\Roaming\.acestream

Then, host it on Up2Share and share the link here.

After that,

• Please download ZHPFix - Go on the download page of ZhpFix, click on the blue button "Download Now".
• Launch it with right click : "launch as administrator",
• Follow the instructions during the installation.
• Then click on the shortcut f...

Hello,

Thanks for the reports. Does the ads pop-up are occuring with only one web-browser ?

Can you generate a ZHPDiag logreport to get more informations on your system ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then ...

Hello,

In v5.000, "Internet Explorer" tab had been removed because IE settings are stored in the registry, therefore keys are now listed under "Registry" tab.

In v5.111, "Chrome" tab had been removed because now there is an option "Reset Chrome preferences". Prior to this version, you should manually select entries that you wanted to remove inside Chrome preferences files, and this was not as...

Hello,

After I installed then uninstalled Ace Stream and its Firefox plugin, I ran a scan on my PC with AdwCleaner and found the following entry to delete :

C:/Users/MyName/AppData/Roaming/.acestream

I asked AdwCleaner to delete it, and it was indeed deleted after rebooting and the report said it was deleted. I ran a second scan and AdwCleaner found nothing to deleted, so I thought the probl...

Hi,

I couldnt find how to attach file here. There are more than 20 log files in that folder. Will add the content of latest 2:

# AdwCleaner v5.112 - Logfile created 17/04/2016 at 22:57:08
# Updated 17/04/2016 by Xplode
# Database : 2016-04-17.1 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (X64)
# Username : skaranth - IND-LWSRIHARI
# Running from : C:\Users\skaranth\Do...

Hello,

Can you provide us the logfile showing the deletion ? (From C:\AdwCleaner\)

Regards,

"Ads by Provider" malware is not getting removed with Adaware. It removes temprorily but the malware comes back after a while. Kindly provide a fix. Thanks for providing the great software for free!

Hi, me once more :-)

It seems reseting IE solved the problem, after it no more strange tab opening happend in IE till now.

Would have been interesting where the problem was hidden in IE and how it could have been removed, but this also seems to work - thank you for your help !

Have a nice weekend,

Klaus

I downloaded and ran AdwCleaner on my wife's computer after some suspicious activity to rule out an infection. All it found was: 'Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\d23716qn9q7omq.cloudfront.net' 'Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\dotomi.com'

I had it remove those keys, now when launching Edge it will not load...

Hi,

Well, bad news.

As ZHPCleaner, ZHPDiag, ADWCleaner and MBAM don't find from where comes thoses pop-ups, we will have to remove it manually !

To do that, we will reset all the preferencies of Internet Explorer, and I can give you better explanation that what is explained on this microsoft description. With choising to Delete personal settings (step 5 of the tutorial).

Then please tell me...