Hi,
Just a quick intel, the version described above won't be up-to-date in term of detections.
Regards.
Hi,
Just a quick intel, the version described above won't be up-to-date in term of detections.
Regards.
Thank you! We'll try to fix this issue asap.
I did the same with my second machine with WIN 8.1. The same problem, the same error message. Atgtached pls find the content of the debug log file.
2017-08-01 13:14:15.535 DEBUG [9084] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 13:14:15.538 DEBUG [8304] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 13:14:16.040 DEBUG [8304] [AdwCleanerSDK::checkCA...
Hi again,
Alright, I was expecting the debug logfile but at least we know where the error comes from.
Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!
Can you develop a bit?
Thanks.
OK, can you please share the scan logfile from AdwCleaner?
I guess, i found out, where the error came from. After the scan has finished, following screen can be seen:
http://abload.de/image.php?img=2017-08-01_123851thsvf.png
Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!
# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 10:37:27 2017 # Updated on 2017/0...
Thank you for reply,
i used both, 7.0.0.0 & 7.0.1.0 and always the same popup
Best regards
Greetings,
Before doing what is described above by JoshRoss, please try the following manipulation:
Thanks!
Weird how older version works but never doesn't.... That shouldn't be the case, let's hear if the new version solves the problem.
Could you try restarting your PC in safe mode with networking, install Malwarebytes, do a full scan with them and then attempt to scan with AdwCleaner.
Before that, you could also use RKill to kill any malicious software before using anti-malware. Let me know if this helps.
