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Ok.

So, to remove UCGuard, can you try this:

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. If it as...

Hello,

Great ! So can you share me the file C:\AdwCleaner\AdwCleaner[Cxx].txt ?

We'll remove UCGuard then.

Thanks,

Hello,

Ok.

• So please launch AdwCleaner.
• Do a scan.
• Then, in the "Services" tab, please unselect "UCGuard".
• Click on "Clean", the computer will reboot.

Finally, please share the file C:\AdwCleaner\AdwCleaner[Cxx].txt (where xx is the highest number you have).

Best regards,

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fr33tux, 2016-08-31 11:31:57 (UTC)

yeah. It work. but what is the "UCGuard"? How to delete it?

Thankss!

[Duplicate post deleted.]

Hello,

Can you share a logfile showing the "Trojan.Agent" detection ?

Thanks,

Hello,

Ok.

• So please launch AdwCleaner.
• Do a scan.
• Then, in the "Services" tab, please unselect "UCGuard".
• Click on "Clean", the computer will reboot.

Finally, please share the file C:\AdwCleaner\AdwCleaner[Cxx].txt (where xx is the highest number you have).

Best regards,

Hello,

Please don't duplicate your topics: https://toolslib.net/forum/viewthread/8139-its-not-responding/?p=1#!messageId-8187

Hello,

Have you already done a "Clean", with UCGuard unselected in the Services tab ?

Of so, can you share me the file AdwCleaner[Cxx].txt ?

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fr33tux, 2016-08-31 04:35:14 (UTC)

Sorry. but I can't find the files you mention

Hello,

Have you already done a "Clean", with UCGuard unselected in the Services tab ?

Of so, can you share me the file AdwCleaner[Cxx].txt ?

This is my debug file: https://up2sha.re/file?f=nZHWFJLPJAfb

And this is my last scan file: https://up2sha.re/file?f=S2JGUxQFAUDG

When I click clean it not work and the AdwCleaner not responding. I wait 30 minutes but nothing happen. I can't restart, shutdown or open task manger. Please help