Re: ADWCleaner not responding during cleaning on Windows 10 64bit

@gamezertruth:

Since I don't see the precise issue, it's difficult to troubleshoot. It's not abnormal to need to run in safemode in order to remove specific elements.

Re: ADWCleaner not responding during cleaning on Windows 10 64bit

Hello,

@gamezertruth:

Please update to v6.020 which should run way better than the v6.010.


fr33tux, 2016-09-18 03:42:28 (UTC)

already on/and with adware cleaner version 6.020 and still the same problem !

and also I have make a test with version 6.020 of adware cleaner and I get the same issue!

and I think that the adware cleaner got freezs During of remove of an adware service (and that...

Re: ADWCleaner not responding during cleaning on Windows 10 64bit

Hello,

@gamezertruth:

Please update to v6.020 which should run way better than the v6.010.

Re: ADWCleaner not responding during cleaning on Windows 10 64bit

this log with the safe-mode

https://up2sha.re/file?f=aFZ0j2c9Nsue

this log with the normal-mode (I am not sure the log-file dont show which mode was on)

and adware cleaner tool can’t remove some if it !

https://up2sha.re/file?f=sccwi3PvC6Ax

Re: ADWCleaner not responding during cleaning on Windows 10 64bit

@gamezertrusth:

Can you share a logfile made in Safemode ? Thanks.

Re: ADWCleaner not responding during cleaning on Windows 10 64bit

Hello,

@gamezertruth:

I do not see any crash on your logfile.. Can you elaborate on your issue ?

Regards,


fr33tux, 2016-09-17 19:01:38 (UTC)

hi

yeah some time adware cleaner is "not responding" During of adwares-removal process and that was in normal-mode !

so I had to boot my system to safe-mode in order to remove some adwares with the adware cleaner tool !

Re: ADWCleaner not responding during cleaning on Windows 10 64bit

Hello,

@gamezertruth:

I do not see any crash on your logfile.. Can you elaborate on your issue ?

Regards,

Re: ADWCleaner not responding during cleaning on Windows 10 64bit

Hello,

@wawah:

Can you uncheck "UCGuard" in the Services tab before clicking on [Clean] ? Then, share the cleaning logfile.

@gamezertruth:

I'll need at least a logfile as specified above.

Thanks,

Re: ADWCleaner not responding during cleaning on Windows 10 64bit

also that happend on my windows 7 system so I have the same problem here