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Greetings,

Can you please share the full cleaning logfile? Thanks.

Regards.

I have several times tried to clean the following, but has never been successful and my start menu froze, microfost edge open with blue screen and not able to click on my date and time, I have also lost my PDF and LibreOffice, 

Adware is not able to clean these files 

HKU\.DEFAULT\Software\jhdbca
Key Found:  HKU\S-1-5-18\Software\jhdbca
Key Found:  HKLM\SOFTWARE\jhdbca
Key Found:  [x64] HKLM...

Bonjour cocochepeau,

Thanks for your response.

First I should explain that in the last hour, I downloaded Malwarebytes (free) from Softpedia (http://www.softpedia.com/dyn-postdownload.php/4da55095eb250a3742025ebdcf058222/580a4e8d/13ebe/0/1?tsf=0

...and something was found and removed from Firefox. It wasn't named 'Bing' but Bing has now been removed.

I had previously tried changing the defa...

Greetings,

I invite you to follow instructions given on this link in order to change your default search settings in Firefox: https://support.mozilla.org/en-US/kb/change-your-default-search-settings-firefox

Also, can you please share me the clean logfile from AdwCleaner?

To do so:

• Launch AdwCleaner and then click on "Logfile" > "Clean" tab;
• Double-click on the most recent logfile and copy/...

hello cocochepeau, any idea yet how to get back or get rid of the unknown owner in these folders and files? 

kind regards from the tyrol ernst  

Yes, the two folders are in place but many of the files and folders have an unknown ownership wich cannot be altered - it leads to 'access denied'

Hello,

Thank you for the logfiles.

Can you confirm that these two folders are still in place:

• C:\orlando
• C:\Users\Rundschau\AppData\Roaming\orlando

Regards.

Here the content of the AdwCleaner-Directory:

 Volume in Laufwerk C: hat keine Bezeichnung.  Volumeseriennummer: 267B-6D25

 Verzeichnis von C:\AdwCleaner

19.10.2016  13:25    <DIR>          . 19.10.2016  13:25    <DIR>          .. 18.10.2016  19:55         1.102.848 adwcleaner.db 18.10.2016  20:00             4.590 AdwCleaner[C0].txt 18.10.2016  19:55             4.453 AdwCleaner[S0].txt 19....

This is the more relevant information, sorry for pasting the wrong one first:  

# AdwCleaner v6.021 - Bericht erstellt am 18/10/2016 um 20:00:07
# Aktualisiert am 06/10/2016 von ToolsLib
# Datenbank : 2016-10-16.1 [Server]
# Betriebssystem : Windows 7 Professional Service Pack 1 (X64)
# Benutzername : Rundschau - BUCHHALTUNG
# Gestartet von : C:\Users\Rundschau\Downloads\adwcleaner_6.021.exe
...

No quite, Very quick to jump to conclusions there, almost like it's premeditated. It may just be a case of a False Positive, as I mentioned we use 3rd party API of a very well known AV.  Our scans and errors reported are checked regularly and thoughroughlly by all the leading AV's, the Scareware accusation is completely baseless.

In order to understand why Reimage Repair is flagging this speci...