After the logs, do you have any other anti-virus or active anti-malware software that could be interfering?Have you tried restarting PC, running RKill to kill potentially malicious software and scan with AdwCleaner? What about Windows safe mode? does that work?
If it would be a false positive, you would be safe, I am not sure it is. Have you tried doing a full scan with your anti-virus software and Malwarebytes? Did they pop up a false positive as well? It is always best to check with multiple anti-malware software before jumping conclusions.
***** [ Folders ] *****
PUP.Adware.Heuristic, \Downloaded Installers\{90160000-0011-0000-1000-0000000FF1CE}_Office16.PROPLUS_{E296D50E-EFEB-48F5-9CBE-5A335AE2D49F} PUP.Adware.Heuristic, \Installer\{90160000-0011-0000-1000-0000000FF1CE}_Office16.PROPLUS_{E296D50E-EFEB-48F5-9CBE-5A335AE2D49F}
***** [ Registry ] *****
PUP.Adware.Heuristic, [Key] - HKCU\SOFTWARE\Microsoft\Internet Explorer\Low...
After the posted logs, can you try launching the application in "Safe Mode" see if it works then? If it does, try to do a scan with both software.
# AdwCleaner 7.0.1.0 - Logfile created on Fri Aug 04 17:28:24 2017 # Updated on 2017/05/08 by Malwarebytes # Database: 07-31-2017.1 # Running on Windows 7 Ultimate (X64) # Mode: scan # Support: https://www.malwarebytes.com/support
***** [ Services ] *****
No malicious services found.
***** [ Folders ] *****
PUP.Adware.Heuristic, C:\ProgramData\{057DC76A-EA02-4CB2-AD10-10F4D94320D6} PUP.Adwa...
Could you define the nature of the pop-up? Is it in the browser? On the desktop? through certain applications? When did the issue start happening? (Please answer these before continuing the read)
Since I am not certain about how it manifests, I can only offer a general thorough PC clean-up. The following steps should help you remove the issues, but make sure to post MBAM and ADW logs after sca...
# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 15:47:07 2017 # Updated on 2017/05/08 by Malwarebytes # Database: 07-31-2017.1 # Running on Windows 7 Professional (X64) # Mode: scan # Support: https://www.malwarebytes.com/support
***** [ Services ] *****
No malicious services found.
***** [ Folders ] *****
PUP.Optional.Legacy, C:\Users\Sasa\AppData\Roaming\Wise Euask
***** [ Files ]...
I did the same with my second machine with WIN 8.1. The same problem, the same error message. Atgtached pls find the content of the debug log file.
2017-08-01 13:14:15.535 DEBUG [9084] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 13:14:15.538 DEBUG [8304] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 13:14:16.040 DEBUG [8304] [AdwCleanerSDK::checkCA...
I guess, i found out, where the error came from. After the scan has finished, following screen can be seen:
http://abload.de/image.php?img=2017-08-01_123851thsvf.png
Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!
# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 10:37:27 2017 # Updated on 2017/0...
