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Thanks very much. I ran the clean and here is the log.

Appreciate your help!

# AdwCleaner v5.201 - Logfile created 04/08/2016 at 17:24:50 # Updated 30/06/2016 by ToolsLib # Database : 2016-08-04.1 [Server] # Operating system : Windows 10 Home  (X64) # Username : Ron - LENOVO-PC # Running from : C:\Users\Ron\Downloads\adwcleaner_5.201.exe # Option : Clean # Support : https://toolslib.net/foru...

Hello,

Thanks.

Hm, we'll try to get more informations:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated links.

Regards,

Ran AdwCleaner for first time with the following results. Concerned I'll remove something I should not. Would appreciate some advice on how to proceed. Thanks is advance for your help!

# AdwCleaner v5.201 - Logfile created 04/08/2016 at 07:28:02
# Updated 30/06/2016 by ToolsLib
# Database : 2016-08-04.1 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Ron - LENOVO-PC
# Runnin...

Hello,

Hm, we'll try to get more informations:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated links.

Best regards,

Hello,

Great !

If you have any issues in the future, please come back and we'll try to help.

Best regards,

okay, Mbam removed 80 items. Adwcleaner still founds bsdriver service after that, but was able to remove it. the last scan with adwcleaner says "all clear" !

Mbam log :

Malwarebytes Anti-Malware
www.malwarebytes.org


Protection, 03/08/2016 17:19, SYSTEM, PERICLES, Protection, Malware Protection, Starting, 
Protection, 03/08/2016 17:19, SYSTEM, PERICLES, Protection, Malware Protection, Start...

Hello,

Hm... We'll try with MBAM to remove Shopperz:

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. ...

# DelFix v1.013 - Rapport créé le 02/08/2016 à 18:32:00
# Mis à jour le 17/04/2016 par Xplode
# Nom d'utilisateur : client - MARIETTE
# Système d'exploitation : Windows 10 Home  (64 bits)

~ Activation de l'UAC ... OK

~ Suppression des outils de désinfection ...

Supprimé : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ZHP
Supprimé : C:\Users\client\Desktop\ZHPDiag.lnk
Supprimé : C:\Us...

first, thank you for your advices. Here is the fixlog.txt :

Résultats de correction de Farbar Recovery Scan Tool (x64) Version: 27-07-2016
Exécuté par Charles-Etienne (2016-08-02 21:55:36) Run:1
Exécuté depuis C:\Users\Charles-Etienne\Downloads
Profils chargés: Charles-Etienne (Profils disponibles: Charles-Etienne)
Mode d'amorçage: Normal
==============================================

fixlis...

Hello,

I don't understand if you have already used AdwCleaner or not, so if not :

• Download AdwCleaner and make a scan with it. Then, share the generated logfile here (copy/paste it).

If you've already have:

• Pleasehare the logfile from C:\AdwCleaner\

And:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and a...