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Hello Alexander13,

If I understand, you have use ADWCleaner but this isn't enough ?

Can you please post the log file ?

To understand what's happening on your conputer, can you use ZHPDiag :

• Download ZHPDiag from Nicolas on his website.
• Then run it with administrator's rights (with right click).
• Then upload the log file on up2share.
• Then post the link in your reply.

With that log file we ...

Hi,

I have been using Adwcleaner for quite some time and had always done the job well. But recently since the version 5.009 have noticed that in middle of scanning it suddenly stops and shows an error code as shown by the image. After pressing ok the program stops too and the same happens after restarting it. I am now using the latest version but the same is happening.

Anyone know how I could...

Hello,

Sorry for the delay.

1. Please download CCleaner,
2. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
3. Then in Options  tab > Surveillance, untick the both boxes.
4. In the Clean tab, click on "Clean".
5. When the cleaning is done, go in the "Registry" tab, click on "Find errors" and then "Fix".

Then, re-launch AdwCleaner, update it to v5.014 and mak...

Hello,

I've reported the false positive, waiting for an answer.

Sorry for the inconvenience,

Edit : just got an answer :

Hello,

This message has been generated by an automatic message response system.
The message contains details about verdicts that have been returned 
by Anti-Virus in response to the files 
(if any are included in the message) with the latest updates installed.   

adwc...

Hello,

At the end of scanning, you can uncheck every détected elements you want to keep. Please refer to the documentation if needed.

Regards,

Hi,

The only case where AdwCleaner could not create a debug logfile is when it crashes before it starts. If it starts and the user can run at least a scan, there will be 100% a debug logfile created ( make sure that the user checked the option "Activate debug mode" ).

After the scan has finished, the user should press the Cleaning button as well until the Error appears again. After closing...

Sure and thanks in advance, here is logfile:

# AdwCleaner v5.013 - Logfile created 16/10/2015 at 19:16:48
# Updated 09/10/2015 by Xplode
# Database : 2015-10-16.1 [Server]
# Operating system : Microsoft Windows XP Service Pack 3 (x86)
# Username : roc - ROCKY
# Running from : C:\Documents and Settings\roc\My Documents\Downloads\adwcleaner_5.013.exe
# Option : Cleaning
# Support : http://tools...

I ran AdwCleaner to help eliminate some issues I have encountered and v5.013 incorrectly deleted at least two folders, following are the two lines from the log.

[-] Folder Deleted : C:\CommonShare
[-] Folder Deleted : C:\Program Files (x86)\Rightword Enterprises

The CommonShare folder was created by me for CodeTwo support to sync Outlook catagories across my personal systems. Rightword Enter...

Hello,

I will help you to remove all malware from your computer.

To start, we need more informations about your computer.

So can you please start by doing an ZHPDiag scan :

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share
• Then post the link in your reply

With that log file we will be able to under...

This lagging started almost immediately after the download of Windows 10 - everything on my computer is slow.  Programs take a while to open, then when open, sometimes I can type faster than the computer can keep up!  I cannot figure out what to stop 'running in the background' -- but it just feels like something is dragging the speed down, but it's not showing up in the "Remove Programs" part!...