AdwCleaner v.5.013 cannot delete

Hello,

Can you provide the whole logfile ?

Regards,

Hi fr33tux and thanks for your answer.

This is my log from today

# AdwCleaner v5.013 - Bericht erstellt am 18/10/2015 um 05:34:39
# Aktualisiert am 09/10/2015 von Xplode
# Datenbank : 2015-10-16.1 [Server]
# Betriebssystem : Windows 7 Ultimate Service Pack 1 (x64)
# Benutzername : wilfried - WILFRIEDPC
# Gestartet von : E:\Downloads\ADWCleaner\adwcleaner_5.013.exe
# Option : Löschen
# Unterstützung : http://toolslib.net/forum

***** [ Dienste ] *****

***** [ Ordner ] *****

***** [ Dateien ] *****

***** [ DLLs ] *****

***** [ Verknüpfungen ] *****

***** [ Geplante Tasks ] *****

***** [ Registrierungsdatenbank ] *****

[!] Schlüssel Nicht Gelöscht : HKU\S-1-5-21-2104831317-3245060443-4232704113-1001\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}

***** [ Internetbrowser ] *****

*************************

:: Winsock Einstellungen zurückgesetzt

*************************

C:\AdwCleanerDebug.txt - [165 Bytes] - [05/12/2014 23:34:20]

########## EOF - C:\AdwCleaner\AdwCleaner[C31].txt - [944 Bytes] ##########

Thanks.

We'll use another tool to get more informations :

1. Download ZHPDiag here : http://www.nicolascoolman.fr/download/zhpdiag/?wpdmdl=803
2. Launch it, then click on  "Scan"
3. Be patient during the scan (a few minutes).
4. Finally, click on the button "Report". A text file should appear in the notepad.
5. Host it on https://up2sha.re/ and give me the generated link.

Regards,

Here we are:

https://up2sha.re/file?f=36zXAxJXvA0q

Thank you for the effort

Hello,

So, a few things needs to be removed :

- Please uninstall the followings programs first :

• AVG Web TuneUp
• Spybot - Search & Destroy
• SpywareTerminatorShield

- We need to remove other stuff manually :

• Download ZHPFix here,
• Copy the whole lines below, including "Script ZHPFix" :

Script ZHPFix:

O4 - HKLM\..\Run: [SpywareTerminatorShield] E:\Downloads\Spyware\4f50n.Spyware.Terminator.Premium.2015.3.0.0.102..Multilingual\Cracked\SpywareTerminatorShield.exe (.not file.)
O4 - HKLM\..\Run: [SpywareTerminatorUpdater] E:\Downloads\Spyware\4f50n.Spyware.Terminator.Premium.2015.3.0.0.102..Multilingual\Cracked\SpywareTerminatorUpdate.exe (.not file.)
O42 - Logiciel: AVG Web TuneUp - (.AVG Technologies.) [HKLM][64Bits] -- AVG Web TuneUp ©
O42 - Logiciel: Spybot - Search & Destroy - (.Safer-Networking Ltd..) [HKLM][64Bits] -- {B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1 ©
O43 - CFD: 2015/01/14 13:41:23 - [] D -- C:\Program Files (x86)\AVG Web TuneUp
O43 - CFD: 2015/01/14 13:41:44 - [] D -- C:\ProgramData\AVG Web TuneUp
O43 - CFD: 2015/01/14 17:42:01 - [] D -- C:\Users\wilfried\AppData\Local\AVG Web TuneUp
HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\PerformanceOptimizer_RASAPI32
HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\PerformanceOptimizer_RASMANCS
O34 - HKLM BootExecute: (sh4native Sh4Removal)
HKU\S-1-5-21-2104831317-3245060443-4232704113-1001\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}
EmptyTemp

• Right-click on the ZHPFix -> "Start as Administrator"
• Click on "Import"
• If the above content doesn't appear, do a right-click -> paste to make these lines appear.
• Click on [Go] et send me the logfile.

Regards,

Here it is

https://up2sha.re/file?f=rHZBjkOiDUZs

Thanks for your tremendous work

Hello,

Thanks. The registry key seems locked but unused (it's harmless).

Can you export it :

• Download RegToolExport
• Paste the following content in the text field, and click on [Exporter]
• Then, upload the .reg file on Up2Sha.re and share me the link.

I'd like a new ZHPDiag report to check (please refer to the instructions above).

Regards,

Hello,

what content do you mean?

Hello,

I'm so sorry, I need to read again myself after posting.

Please use this content :

HKU\S-1-5-21-2104831317-3245060443-4232704113-1001\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}

Regards,

Hello,

there is an RegToolExport error:

Impossible de trouver la clé suivante

HKEY USERS..............

ZHPFix log: https://up2sha.re/file?f=buaOHcuvPF1d

Thank you

Hello,

Sorry for the delay.

1. Please download CCleaner,
2. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
3. Then in Options  tab > Surveillance, untick the both boxes.
4. In the Clean tab, click on "Clean".
5. When the cleaning is done, go in the "Registry" tab, click on "Find errors" and then "Fix".

Then, re-launch AdwCleaner, update it to v5.014 and make a scan. Please share the logfile then.

Regards,