I did the same with my second machine with WIN 8.1. The same problem, the same error message. Atgtached pls find the content of the debug log file.
2017-08-01 13:14:15.535 DEBUG [9084] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 13:14:15.538 DEBUG [8304] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 13:14:16.040 DEBUG [8304] [AdwCleanerSDK::checkCA...
I guess, i found out, where the error came from. After the scan has finished, following screen can be seen:
http://abload.de/image.php?img=2017-08-01_123851thsvf.png
Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!
# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 10:37:27 2017 # Updated on 2017/0...
Could you try restarting your PC in safe mode with networking, install Malwarebytes, do a full scan with them and then attempt to scan with AdwCleaner.
Before that, you could also use RKill to kill any malicious software before using anti-malware. Let me know if this helps.
Hello,
these findings belong to Norton Safe Search.
# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 08:13:13 2017 # Updated on 2017/05/08 by Malwarebytes # Database: 07-29-2017.2 # Running on Windows 7 Home Premium (X64) # Mode: scan # Support: https://www.malwarebytes.com/support
***** [ Services ] *****
PUP.Adware.Heuristic, syncagentsrv
***** [ Folders ] *****
PUP.Adware.Heuris...
Beta version still detects the second result (as the regular version), as well as new entries...
Here's the log.
# AdwCleaner 7.0.1.0 - Logfile created on Fri Jul 28 06:51:31 2017 # Updated on 2017/05/08 by Malwarebytes # Database: 07-27-2017.2 # Running on Windows 7 Home Premium (X86) # Mode: scan # Support: https://www.malwarebytes.com/support
***** [ Services ] *****
No malicious service...
Hello,
Those should no longer be detected with a recent database update, or with this version which bundle a recent database.
Best regards,
I still get the same problem it scans the computer but then when I asked it to clean it get one third through then I get this message.
"A problem caused the program to stop working correctly windows will close the problem and notify you if a solution is available"
I get this in the cleanup mode
Before I had no problem with your software everything worked great think you have updated your sof...
Hi just to report that this detection:
***** [ Registry ] *****
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
is actually a SpyBot S&D immunization entry. tried and tested a few times by removing it rebooting and opening up SpyBot S&D
and it appears to take away one of the immunization entries, meaning you have to imm...
Could be a delayed update. Sometimes, if you haven't restart your PC for long enough or have software in some specific environments, it can cause issues with the update. (Not sure or confirmed about this, just theorizing)
Particular install features, Failure to detect exe, inability to identify application install folder. The program is crashing at 90% when scanning. One such example: https://www.bleepingcomputer.com/forums/t/652195/strange-pc-behavior-w-adwcleaner-7000exe/#entry4293511
I do not have other forum links at hand, but when I have time to go through them, I will be sure to keep you updated.
By the...
