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Hello,

Fixlog:

Fix result of Farbar Recovery Scan Tool (x64) Version: 23-11-2016 Ran by M2-1900 (26-11-2016 08:42:31) Run:1 Running from C:\Users\M2-1900\Downloads Loaded Profiles: M2-1900 (Available Profiles: M2-1900) Boot Mode: Normal ==============================================

fixlist content: ***************** CloseProcesses: R1 UCGuard; C:\WINDOWS\System32\DRIVERS\ucguard.sys [81792 ...

Bonjour,

Ok. Pouvez-vous utiliser FRST?

• Téléchargez FRST;
• Effectuez un clique-droit sur le fichier téléchargé, puis "Exécuter en tant qu'administrateur";
• Cliquez sur le bouton "Scan";
• Un rapport est sauvegardé, il se nomme "FRST.txt" et quelques informations supplémentaires sont proposées dans le fichier "Addition.txt";

Merci,

Thanks.

To remove the remaining service, can you do the following?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Thanks,

Sorry, MBAM Scanlog (after restart): 

Malwarebytes Anti-Malware www.malwarebytes.org

Scan Date: 25-Nov-16 Scan Time: 09:14 Logfile:  Administrator: Yes

Version: 2.2.1.1043 Malware Database: v2016.11.25.02 Rootkit Database: v2016.11.20.01 License: Trial Malware Protection: Enabled Malicious Website Protection: Enabled Self-protection: Disabled

OS: Windows 10 CPU: x64 File System: NTFS User: ...

Hello,

Indeed, it's a known bug that we are working on.

To remove the remaining service, can you do the fllowing?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best ...

Greetings,

Here is what we're going to try:

1. Download CCleaner from here, and install it.
2. Start CCleaner (there should be a shortcut on your Desktop)
3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
4. Then in Options  tab > Surveillance, untick the both boxes.
5. In the Clean tab, click on "Clean".
6. When the cleaning is done, go in the "Registry" tab...

Bonjour,

Pouvez-vous utiliser FRST?

• Téléchargez FRST;
• Effectuez un clique-droit sur le fichier téléchargé, puis "Exécuter en tant qu'administrateur";
• Cliquez sur le bouton "Scan";
• Un rapport est sauvegardé, il se nomme "FRST.txt" et quelques informations supplémentaires sont proposées dans le fichier "Addition.txt";

Merci,

It's not an Administrator problem, it's something else..

I'll let you know if I find something new on that.

Thanks!

Yes I ran as Administrator but the logo still missing.

hello did you run Adwcleaner with administrator rights ?