AdwCleaner not responding during Cleaning stage.

dans AdwCleaner par ming6077

Hi there, I've experienced a common issue faced by some other users as well. Whenever I selected "Clean" after the Scanning process, the program turned into Not Responding and freezes up my computer. Here's the log for Scanning.  http://textuploader.com/d5ma1

Re: AdwCleamer wants to delete my whole Firefox profile folder

dans AdwCleaner par fr33tux

Hello,

This detection is triggered by the fake firefox profile generic, which is a FP in your case.. Please uncheck it before cleaning.

Can you share the whole logfile too?

Thanks,

Re: Adwcleaner freezes while cleaning.

dans AdwCleaner par fr33tux

Hello,

Sorry for the delay.

Can you relaunch AdwCleaner, do a scan, and uncheck:

  • UCGuard from the Services tab,
  • C:\WINDOWS\SysNative\drivers\ucguard.sys from the Files tab

Then, do a clean and share the generated logfile.

Regards,

Re: Adwcleaner freezes while cleaning.

Hello,

We're working on it, sorry for the inconvenience.

Regards.

Re: Adwcleaner freezes while cleaning.

dans AdwCleaner par cynd_05

https://up2sha.re/file?f=VwjrAbLBovid

 

i encounter the same... now i cant proceed to clean the threats :((

 

Please help

Re: Adwcleaner freezes while cleaning.

dans AdwCleaner par Nobody

HI..the same problem occured with me

this is my debug log file

https://up2sha.re/file?f=7dqA4jZxT9SU

please fix this issue..thank you

Re: Adwcleaner bloqué a "analyse des navigateurs"

dans AdwCleaner par Karot

Bonjour, 

je précise il y a un message d'erreur qui arrive et en appuyant sur ok ferme le programme .

le rapport complet :

2016-10-22 12:13:53 :     INFO    [main] - >>>> STARTING <<<< 2016-10-22 12:13:53 :     INFO    [main] - Version: 6.030 2016-10-22 12:13:53 :     INFO    [main] - RAM Usage: 41 2016-10-22 12:13:53 :     INFO    [main] - OS: WIN_10  X64 2016-10-22 12:13:53 :     <INFO>  ...

Re: Adwcleaner freezes while cleaning.

dans AdwCleaner par fr33tux

Hello,

Sorry to read this.

- Can you share the scan logfile?

Then, can you relaunch AdwCleaner, click on Tools -> Options and tick "Debug" in "Mode" section.

Do a scan and a clean, the crash should still occur. Simply exit the freezed window. Then, host the file "C:\AdwCleaner\AdwCleaner_Debug.log" on https://up2sha.re/ and copy/paste here the generated link.

Best regards,

Adwcleaner freezes while cleaning.

I'm using Adwcleaner 6.030 on windows 10. I manage to scan without any problem, but then while cleaning the files the program just freezes and doesnt respond. I can't get rid of this virus like this.

Re: adwcleaner not able to remove jhdbca

Thank you but this is not what I was expecting.

Can you please share the cleaning logfile? Please, do as follow:

  • Launch AdwCleaner;
  • Click on "Logfile" button;
  • Navigate to "Clean" tab and then double-click on the most recent entry from the list;
  • Finally, copy/past its content in your next answer.

Thanks again!

Regards.