Rechercher

Hello,

Since AVG says it's a false threat, it should no longer be detected in a few days..

Here are some more informations from AVG customer support area : https://support.avg.com/answers?id=906b0000000LTe4AAG

Regards.

Greetings,

Thanks for letting us know. It should be enough to get it fixed in the next release of AdwCleaner (v6.010).

Sorry for the inconvenience.

Regards.

Greetings,

We're working on it. Sorry for the inconvenience.

Regards.

# AdwCleaner v6.000 - Logfile created 16/08/2016 at 20:17:41
# Updated on 12/08/2016 by ToolsLib
# Database : 2016-08-16.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : owner - LENOVO-PC
# Running from : C:\Users\owner\AppData\Local\Microsoft\Windows\INetCache\IE\3UKARA6V\adwcleaner_6.000.exe
# Mode: Clean
# Support : https://toolslib.net/forum  

The source is AdwCleaner (...

# AdwCleaner v6.000 - Logfile created 16/08/2016 at 20:17:41 # Updated on 12/08/2016 by ToolsLib # Database : 2016-08-16.1 [Server] # Operating System : Windows 10 Home  (X64) # Username : owner - LENOVO-PC # Running from : C:\Users\owner\AppData\Local\Microsoft\Windows\INetCache\IE\3UKARA6V\adwcleaner_6.000.exe # Mode: Clean # Support : https://toolslib.net/forum  

My name is Namir BSATA

My ...

In the past versions of AdwCleaner Techware.exe was whitelisted.  But it seems that the new version (v6.0.0.0) does not have it whitelisted.

Techware is a computer maintenance software we created that performs regularly scheduled maintenance on a PC. For instance defragging, Updates, Malware removal, computer components testing and so on.  It logs everything into the user's account on Techw...

Greetings,

Can you activate the debug mode and start a cleaning process until it hangs? Then simply close AdwCleaner, launch it again and share us the debug logfile.

Here's the documentation if needed: https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

Do not hesitate to tell me if you don't understand something. :)

Thanks!

Regards.

Greetings,

It should be fixed in the next release of AdwCleaner.

Sorry for the inconvenience.

Regards.

Greetings,

We're working on it. We'll keep you informed. It should be fixed in the next release.

Sorry for the inconvenience.

Regards.

I STILL HAVE THE SAME PROBLEM.

BY THE WAY I TRIED EVERYTHING YOU TOLD ME TO DO and it still doesnt work.

Every time I do a new scan it says "you have 2 threats" even if I clicked on the clean tab before.

It doesnt say you have no threats on your computer.

Please help me.

Have a great day.

Namir