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Hello,

Thanks for the report.

Can you generate a ZHPDiag logreport to get more informations on your system ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link in your reply

Best regards,

Hello,

Thanks for the reports. Does the ads pop-up are occuring with only one web-browser ?

Can you generate a ZHPDiag logreport to get more informations on your system ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then ...

As i do everyday, today I scanned my computer with Adwcleaner after updating the 5.111 version to the 5.112 version, as the sftware advised me to do.

When the scan was finished (telling me no malicious software had been found on my computer), I was shocked to find out there no longer was a Chrome thumbsmark and therefore presumably my Google Chrome browser hadn't be scanned. It happens to be m...

Hi,

I couldnt find how to attach file here. There are more than 20 log files in that folder. Will add the content of latest 2:

# AdwCleaner v5.112 - Logfile created 17/04/2016 at 22:57:08
# Updated 17/04/2016 by Xplode
# Database : 2016-04-17.1 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (X64)
# Username : skaranth - IND-LWSRIHARI
# Running from : C:\Users\skaranth\Do...

Hello,

The documentation is also available here : https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

It's currently being updated to reflect the latests modifications, but you'll find all the available options and explanations to use the software.

Best regards,

Hello,

Can you share the deletion report too ?

It's in C:\AdwCleaner\C:\AdwCleaner\AdwCleaner[Cxxxx].txt.

Also, can you generate a ZHPDiag logreport to get more informations on your system ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on th...

Hi,

Well, bad news.

As ZHPCleaner, ZHPDiag, ADWCleaner and MBAM don't find from where comes thoses pop-ups, we will have to remove it manually !

To do that, we will reset all the preferencies of Internet Explorer, and I can give you better explanation that what is explained on this microsoft description. With choising to Delete personal settings (step 5 of the tutorial).

Then please tell me...

Hello Chapi !

Celebrated to early - smartnewtab.com still opens occansionally in IE :-(

I ran a scan an hour ago with the newest versions of ZHPDiag and ZHPCleaner, both could only find the false positives which they also discovered the last days, logs are available if they are helpful for you.

Thank you again, Klaus

Hello Chapi, I will try it when i get home, thanks for your help and i will let you know if it worked or not.  

Leroy

Hi Leroy,

The AdwCleaner logfile shows us that MPC 's service is still present.

I'have already fought againt that service, and he is clearly well protected.

Actually, the best way to remove it, is to reinstall MPC completly, in order to uninstall it with it's own uninstall application.

The real problem here, is that some tools, like AdwCleaner, tries to remove it, but don't sucess completly...