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Hello,

Thanks for the feedback!

Can you share the remaining folders containing the .xpi?

Best regards,

Hello,

Ok. This key is created by IOBit, which recreates it if missing. I advise you to uninstall IOBit then if you don't require it specifically.

Best regards,

Greetings,

Here is what we're going to try:

1. Download CCleaner from here, and install it.
2. Start CCleaner (there should be a shortcut on your Desktop)
3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
4. Then in Options  tab > Surveillance, untick the both boxes.
5. In the Clean tab, click on "Clean".
6. When the cleaning is done, go in the "Registry" tab...

Greetings,

@terryberi78 Nice to see that AdwCleaner is working great. :)

Regards.

Greetings,

I see nothing related to cleaning mode in the debug logfile. Can you please tell me exactly when does AdwCleaner freezes?

Thank you.

Regards,

Greetings,

The two CLSID entries seems to be FP. I've removed them.

Still investigating for the last entry.

Regards.

Greetings,

Thank you for sharing the debug logfile. We should be able to work with this.

Regards,

Greetings,

I can assure you that the download count is correct. Some people might have downloaded your software 2 times, in addition with you.

Can you please tell me what's the name of your Internet browser?

Regards,

Hello,

Can you share AdwCleaner logfile?

Then,

• Please download MBAM: https://www.malwarebytes.com/mwb-download/thankyou/
• On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
• Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
• Click on the Scan tab, then click on Scan Now >> . If an update is...

Thanks.

Actually, it's the first time it happens for the logo, and I don't succeed to reproduce.. I'll continue to look at it, but unfortunately for now I can't propose you something else but using it without the logo.

Best regards,