Thank you and please find the logfile as requested.
# AdwCleaner v6.030 - Logfile created 22/10/2016 at 17:30:02
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-10-22.1 [Server]
# Operating System : Windows 10 Home (X64)
# Username : Robin
# Running from : C:\Users\Robin\Downloads\downloads\adwcleaner_6.030.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support
****...I have several times tried to clean the following, but has never been successful and my start menu froze, microfost edge open with blue screen and not able to click on my date and time, I have also lost my PDF and LibreOffice,
Adware is not able to clean these files
HKU\.DEFAULT\Software\jhdbca
Key Found: HKU\S-1-5-18\Software\jhdbca
Key Found: HKLM\SOFTWARE\jhdbca
Key Found: [x64] HKLM...Bonjour cocochepeau,
Thanks for your response.
First I should explain that in the last hour, I downloaded Malwarebytes (free) from Softpedia (http://www.softpedia.com/dyn-postdownload.php/4da55095eb250a3742025ebdcf058222/580a4e8d/13ebe/0/1?tsf=0
...and something was found and removed from Firefox. It wasn't named 'Bing' but Bing has now been removed.
I had previously tried changing the defa...
# AdwCleaner v6.030 - raport utworzono 21/10/2016 o 17:40:24
# Ostatnia aktualizacja: 19/10/2016 przez Malwarebytes
# Baza danych : 2016-10-18.1 [Z serwera]
# System operacyjny : Windows 7 Professional Service Pack 1 (X64)
# Nazwa użytkownika : ... - ...
# Lokalizacja programu : C:\Users\...\Downloads\adwcleaner_6.030.exe
# Tryb: Czyszczenie
# Wsparcie : hxxps://www.malwarebytes.com/support
...I have bought simple help remote software .If I try to run ADWcleaner remotely it will kill the software.
How can I tell ADWcleaner not to kill the remote support program?
thanks
robert
This is the more relevant information, sorry for pasting the wrong one first:
# AdwCleaner v6.021 - Bericht erstellt am 18/10/2016 um 20:00:07
# Aktualisiert am 06/10/2016 von ToolsLib
# Datenbank : 2016-10-16.1 [Server]
# Betriebssystem : Windows 7 Professional Service Pack 1 (X64)
# Benutzername : Rundschau - BUCHHALTUNG
# Gestartet von : C:\Users\Rundschau\Downloads\adwcleaner_6.021.exe
...Hello 'cococheapau'!
Happy to hear from you - here is the requested (only one) logfile. The problem is with both of these C:\Users\Rundschau\AppData\Roaming\orlando C:\orlando
Kind regards from the Tyrol Ernst
# AdwCleaner v6.021 - Bericht erstellt am 18/10/2016 um 19:55:59
# Aktualisiert am 06/10/2016 von ToolsLib
# Datenbank : 2016-10-16.1 [Server]
# Betriebssystem : Windows 7 Professio...Reimage has 50,000+ active paid users.
rei, 2016-10-19 15:31:22 (UTC)
Would you please give us an official link where we could safely download subj for testing? Google leads only to a various software collection sites.
thank your for the help.
Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 2016-10-16
Scan Time: 20:31
Logfile: 2016_10_16_AP_Logs.txt
Administrator: Yes
Version: 2.2.1.1043
Malware Database: v2016.10.16.07
Rootkit Database: v2016.09.26.02
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7 Servic...le 2eme :
# AdwCleaner v6.021 - Rapport créé le 13/10/2016 à 20:31:25 # Mis à jour le 06/10/2016 par ToolsLib # Base de données : 2016-10-13.1 [Locale] # Système d'exploitation : Windows 10 Home (X64) # Nom d'utilisateur : willy - DESKTOP-IT3AHAH # Exécuté depuis : C:\Users\willy\Downloads\adwcleaner_6.021.exe # Mode: Nettoyage # Support : https://toolslib.net/forum
***** [ Services ] *****...