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 New logs  are needed as it is written here.

Seeking help from the tech community! 

Computer background:

Windows 10 Home

First Virus Protector: McAfee (full) - Nothing found Currently uninstalled

Second Protector - AdwCleaner - Cleaned up items, but they return upon reboot 

Third Virus Protector: Ad-aware (full) - Cleaned up some stuff, but did not identify AdwCleaner items Currently Installed

Fourth Protector - HitmanPro (free) - ...

when I click on "make a donation" on the adware cleaner UI then I got this error ! here a screenshot .https://postimg.org/image/o7popsmf1/

Hello,

Can you do the following to look for "dnsapi.dll" files on your computer ?

• Download SEAF : https://toolslib.net/downloads/viewdownload/155-seaf/
• Right-click on the icon -> Execute as Administrator.
• In the search field, type "dnsapi.dll".
• Then, start the search. A report will open when the search is over (it contains the search results). Please share it here.

Best regards,

As the title suggests. I believe this virus is responsible for Windows Defender not being to update its definitions or run at all. Log:

# AdwCleaner v6.020 - Logfile created 05/10/2016 at 20:24:47
# Updated on 14/09/2016 by ToolsLib
# Database : 2016-10-03.1 [Server]
# Operating System : Windows Embedded 8.1 Industry Pro  (X64)
# Username : Jamie - JAMIES-PC
# Running from : C:\Users\Jamie\Do...

Thanks for your reply. There was one more thing that wasn't working that I forgot to mention, the HP Simple Pass fingerprint reader for logging in. There may have been more. Fortunately I did have a system image, and I restored everything. I have to say I was more than surprised that 18 items were flagged for deletion, I have MalwareBytes and AntiExploit Premium running, I am very picky when it...

Hello,

Thanks.

So, I advise you to use DelFix to remove all traces of the tools we used:

• Download DelFix from Xplode on your desktop;
• Launch it with administrator rights;
• Select all the option except the one proposing to save the registry;
• Then click on the "Execute" button;
• When everything is finish, the software will close itself;
• Then a report appear on the notepad, please copy paste...

Hello,

Ok. We'll need to remove the conflicting file:

First, we'll remove AdwCleaner:

• Download DelFix from Xplode on your desktop;
• Launch it with administrator rights;
• Select all the option except the one proposing to save the registry;
• Then click on the "Execute" button;
• When everything is finish, the software will close itself;
• Then a report appear on the notepad, please copy paste it...

Bonjour,

• Télécharge Farbar Recovery Scan Tool (de Farbar) sur ton Bureau.

Attention : tu dois prendre la version compatible avec ton système : 32 ou 64 bits.

32 ou 64 bits - Comment savoir ?

• Lance FRST (Sous Windows Vista/7/8/10, clic droit sur FRST > Exécuter en tant qu'administrateur).
• Coche la case Addition.txt.
• Clique sur le bouton Analyser.
• Une fois le scan terminé, deux rapports FRS...

Hi

I Clean my PC wit ADW and the next day the same Ad comme back

[-] [C:\Users\roma\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: speccy.en.softonic.com

[-] [C:\Users\roma\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: the-punisher.fr.softonic.com

[-] [C:\Users\roma\AppData\Local\Google\Chrome\User Data\Default\Web...