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When AdwCleaner freezes (Not Responding) its usually caused by the service ucguard which it finds, but can't remove. Google FreeFixer, download and install it, then disconnect from the Internet, close your browser and run it. It will find the ucguard.sys file and tick the box to remove it (run Fix). Run AdwCleaner agian and you should find that ucguard has gone. If it has, you can reconnect the...

Greetings,

Here is what we're going to try:

1. Download CCleaner from here, and install it.
2. Start CCleaner (there should be a shortcut on your Desktop)
3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
4. Then in Options  tab > Surveillance, untick the both boxes.
5. In the Clean tab, click on "Clean".
6. When the cleaning is done, go in the "Registry" tab...

Its name is MBrowser yes but no matter whatever is the count it is a plus point for me only.

Thanks for your reply.

Bonjour,

Pouvez-vous utiliser FRST?

• Téléchargez FRST;
• Effectuez un clique-droit sur le fichier téléchargé, puis "Exécuter en tant qu'administrateur";
• Cliquez sur le bouton "Scan";
• Un rapport est sauvegardé, il se nomme "FRST.txt" et quelques informations supplémentaires sont proposées dans le fichier "Addition.txt";

Merci,

Hi there, I have run the scan couple times, the last time with the box "debug mode" ticked and here is what came up. Can you please help me solve this where the problem might be?  

2016-11-11 11:50:11 :     <INFO>    [main] - Saving current options to the configuration file 2016-11-11 11:50:13 :     <INFO>    [main.gui] - Scan requested 2016-11-11 11:50:14 :     <INFO>    [scan] - Running fro...

Greetings,

I can assure you that the download count is correct. Some people might have downloaded your software 2 times, in addition with you.

Can you please tell me what's the name of your Internet browser?

Regards,

is the download count correct after downloading a software. Bcoz when i downloaded the software the count plused by 3.

Hello,

Can you share AdwCleaner logfile?

Then,

• Please download MBAM: https://www.malwarebytes.com/mwb-download/thankyou/
• On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
• Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
• Click on the Scan tab, then click on Scan Now >> . If an update is...

Thanks!

Can you re-download AdwCleaner from there: https://toolslib.net/downloads/viewdownload/1-adwcleaner/

It should be better.

Thanks,

Hello,

Ok, so we may have something to try:

First, we'll remove AdwCleaner:

• Download DelFix from Xplode on your desktop;
• Launch it with administrator rights;
• Select all the option except the one proposing to save the registry;
• Then click on the "Execute" button;
• When everything is finish, the software will close itself;
• Then a report appear on the notepad, please copy paste it's content...