Search

Hello,

Can you give us the log file, we it, I will be able to help you.

You can find it in C:/AdwCleaner/AdwCleaner[SX].txt where X is a number.

Chapi

Hi,   Have done what you suggested and Updates are now being downloaded and installed..Many Thank's...Another nagging problem is this...We are adding some new features to Windows 10....Something happened and we could not install a feature....Can you help me on this problem....Thank's in Advance....

How do I know what I want to keep? For example, "HKCU\Software\One System Care sounds like something important. Do I need to delete these things if I want to clear my PC of malware?

is this malware? I want to make sure that I do not delete important files on my laptop. Thanks!

Hello,

Can you upload it on https://up2sha.re/?lang=us ? It's easier for me to access the file.

Regards,

Xplode.

Hi again,

here is the file you mentioned, I uploaded on my cloud drive and it should be accessible.

http://www.4shared.com/file/nlMsXcpuce/Secure_Preferences.html

Hello,

JF1 : thanks ! We're in touch with Norton to fix the issue.

I keep you informed about the progress.

Sorry for the inconvenience..

Bonjour,

@Sophia : Merci de ne pas intervenir sur le sujet s'il est déjà pris en charge par quelqu'un, merci.

Le problème ici ne vient vraisemblablement pas du disque dur et encore moins d'un problème concernant l'UltraDMA.

@Oswaldo76 :

Via un autre ordinateur, téléchargez les deux fichiers suivants :

• Pilote 0
• Pilote 1

Exécutez et installez alors les fichiers téléchargés. Il se trouvent s...

Can you send me this file : C:\Users\MY\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ?

Hi

here is the new log file. It again showd an error sign.

2015-11-09 18:44:28 : [Notice]		Scan started
2015-11-09 18:44:28 : [Success]		Internet connection is UP
2015-11-09 18:44:28 : [Success]		Loaded C:\Users\MY\AppData\Local\Temp\sqlite.dll
2015-11-09 18:44:28 : [Success]		Opened C:\Users\MY\AppData\Local\Temp\adwcleaner.db
2015-11-09 18:44:28 : [Success]		Database v2015-11-09.1
2015-11-...