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Here we are:

https://up2sha.re/file?f=36zXAxJXvA0q

Thank you for the effort

Bonjour, je ne peux plus utilier ADWcleaner. Quel que soit la version, 3, 4 ou 5. Il effectue le scan, puis lors du nettoyage, il gèle. Je dois alors peser sur le bouton de démarrage de l'ordi et l'éteindre.

Avez-vous un truc à me donner pour passer au travers du nettoyage..

J'ai activé la section déboggage que je vous joint.

2015-10-18 12:06:16 : [Notice]        Clean started 
2015-10-18 1...

Thanks.

We'll use another tool to get more informations :

1. Download ZHPDiag here : http://www.nicolascoolman.fr/download/zhpdiag/?wpdmdl=803
2. Launch it, then click on  "Scan"
3. Be patient during the scan (a few minutes).
4. Finally, click on the button "Report". A text file should appear in the notepad.
5. Host it on https://up2sha.re/ and give me the generated link.

Regards,

Hi,

The only case where AdwCleaner could not create a debug logfile is when it crashes before it starts. If it starts and the user can run at least a scan, there will be 100% a debug logfile created ( make sure that the user checked the option "Activate debug mode" ).

After the scan has finished, the user should press the Cleaning button as well until the Error appears again. After closing...

Hi fr33tux and thanks for your answer.

This is my log from today

# AdwCleaner v5.013 - Bericht erstellt am 18/10/2015 um 05:34:39
# Aktualisiert am 09/10/2015 von Xplode
# Datenbank : 2015-10-16.1 [Server]
# Betriebssystem : Windows 7 Ultimate Service Pack 1 (x64)
# Benutzername : wilfried - WILFRIEDPC
# Gestartet von : E:\Downloads\ADWCleaner\adwcleaner_5.013.exe
# Option : Löschen
# Unters...

Thanks.

Please, we'll use another tool to check what AdwCleaner missed :

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share
• Then post the link in your reply

Regards,

Sure and thanks in advance, here is logfile:

# AdwCleaner v5.013 - Logfile created 16/10/2015 at 19:16:48
# Updated 09/10/2015 by Xplode
# Database : 2015-10-16.1 [Server]
# Operating system : Microsoft Windows XP Service Pack 3 (x86)
# Username : roc - ROCKY
# Running from : C:\Documents and Settings\roc\My Documents\Downloads\adwcleaner_5.013.exe
# Option : Cleaning
# Support : http://tools...

Hello,

Can you provide the whole logfile ?

Regards,

Hello,

Can you send me the logfile generated by AdwCleaner ? It should be in C:\AdwCleaner\.

Regards,

Bonjour Lorenza,

Tout d'abord, quels sont les symptômes ? Qu'est ce qui vous a poussé à venir nous demander de l'aide ? :)

Ensuite, après lecture du rapport, il semblerait qu'AdwCleaner ait bien fait son travail.

Nous allons maintenant utiliser Malwarebytes afin de voir s'il reste des traces, voici la marche à suivre :

• Téléchargez Malwarebytes Anti-Malware.
• Installez-le en laissant les opt...