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Hello,

The logfile seems to be complete, it means that the clean process has been successful, without crashing. Also, I do not see any deleted elements related to safe-mode.

Can you also share the Malwarebytes logfile ?

Best regards,

Hello,

Indeed, it automatically checks if the definitions have been updated or not, and fetch them if needed.

Thanks for the feedback,

Hello,

Great ! So can you share me the file C:\AdwCleaner\AdwCleaner[Cxx].txt ?

We'll remove UCGuard then.

Thanks,

Hello,

Ok.

• So please launch AdwCleaner.
• Do a scan.
• Then, in the "Services" tab, please unselect "UCGuard".
• Click on "Clean", the computer will reboot.

Finally, please share the file C:\AdwCleaner\AdwCleaner[Cxx].txt (where xx is the highest number you have).

Best regards,

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fr33tux, 2016-08-31 11:31:57 (UTC)

yeah. It work. but what is the "UCGuard"? How to delete it?

Thankss!

Hello,

Can you share a logfile showing the "Trojan.Agent" detection ?

Thanks,

Hello,

Ok.

• So please launch AdwCleaner.
• Do a scan.
• Then, in the "Services" tab, please unselect "UCGuard".
• Click on "Clean", the computer will reboot.

Finally, please share the file C:\AdwCleaner\AdwCleaner[Cxx].txt (where xx is the highest number you have).

Best regards,

Hello,

Please don't duplicate your topics: https://toolslib.net/forum/viewthread/8139-its-not-responding/?p=1#!messageId-8187

Hello,

Have you already done a "Clean", with UCGuard unselected in the Services tab ?

Of so, can you share me the file AdwCleaner[Cxx].txt ?

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fr33tux, 2016-08-31 04:35:14 (UTC)

Sorry. but I can't find the files you mention

Hello,

Have you already done a "Clean", with UCGuard unselected in the Services tab ?

Of so, can you share me the file AdwCleaner[Cxx].txt ?

Hello,

Can you share me the logfile for the working cleaning you've made ?

Then we'll take care of UCGUard.