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Hello,

I'm here to help you, and to be sure that all items detected by AdwCleaner must be delete, I will need more data about them. So can you post us the entire log file in your answer ?

You can find it in C:/AdwCleaner/AdwCleaner[SX].txt where X is a number.

Then, as AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your compu...

My desktop PC has - as a dealers service - free AVG installed. By accident AVG toolbar(s) are downloaded. Googling I found Adaware as a good tool to remove things like that. But it found more, by instance roboot.64.exe, register. I'm not an expert; can I check and remove everything, and how do I know?  

Bonsoir Chapi

Voici les deux fichier, désolé....

https://up2sha.re/file?f=oV5SMLcppL2m

https://up2sha.re/file?f=3wrXZixER75i

1. Vu qu'on va réinitialiser Google Chrome peux-tu me dire si tu utilises des marques pages ou favoris ? Oui mes il peuve tousse être suprimer. 
2.  Utilises-tu également la synchronisation de compte ? C'est-à-dire te connectes-tu avec le même compte google sur le navig...

Hello Jer.

The principle of the quarantine is to keep the files detected (in case they were necessary) while disactivate them.

You can then keep them in the quarantine for a time, and if disactivating (putting them in quarantine) them don't create any issue, you can choose to delete them from the quarantine.

You can also choose to use the AdwCleaner function to uninstall it :

• It will delete...

Bonsoir Leon44

J'ai d'abord besoin d'un peu plus d'informations, et nous réinitialiserons ensuite Google Chrome pour remédier à ton problème.

1. Pour commencer, on va faire l'export du dossier d'Extensions de Google Chrome.
   • Via l'explorateur, rends toi ici :

     C:\Users\User\AppData\Local\Google\Chrome\User Data\Default

   • Ensuite fais un clic droit sur le dossier "Extensions", sélectionne "E...

Hello,

Thanks for the logfile.

Did you try with external speakers or headphones ?

We'll try to update the drivers related to sound management :

While on the Windows 8 desktop, press Win+W, type Device Manager, to search for it in Settings. Click on Device Manager to open it.

Look for "Sound controllers" and open the arborescence. Then, on each sub-item:

• right click on it,
• click on "Updat...

hi Several weeks ago a had an issue with malware in Firefox and CHROME.

I opened a thread in this german Firefox forum: http://www.camp-firefox.de/forum/viewtopic.php?f=1&t=114723

We tried several times to remove the malware with some tools (ADW cleaner and tools like MBAM and JRT).

It didnt work so the moderators told me to refresh firefox (see https://support.mozilla.org/en-US/kb/refresh-f...

If reading the privously/lastly submitted ZHPFix report correctly, the Adobe Shockvawe 12.0 was removed according to the quote below:

"Recycle Bin emptied (07mn AMs)

========== Software ==========
REMOVES: Adobe Shockwave Player 12.0"

I was reffering to removal of ZHPFix itself in my Question while it was running the first time and generating report to desktop.

I have NO issues left anyway...

Hello,

Can you try in safe-mode (with network support) and tell me if it works ? It seems to solve the problem for a lot of users.. In the meantime, we're still investigating for the root cause.

Thank you for your help.

Hello,

Ok.

Please download and use the latest version (Do a simple scan for the first time).

Share me the logfile like above.

Regards,