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Hello,

Thanks !

It's now done.. If you have any questions, don't hesitate to ask. Otherwise, please come back if you have any trouble and we'll be grateful if you recommend us to your friends/relatives ! :)

Best regards,

Hello,

Perfect !

So, to conclude, if the computer seems stable, please proceed below. Otherwise, don't do the following instructions but telle me what's wrong.

We'll remove all the used tools :

• Download DelFix from Xplode on your desktop.
• Launch it with administrator rights.
• Select all the option except the one proposing to save the registry.
• Then click on the "Execute" button.
• When eve...

Bonjour,

La commande ping est un succès, tu as donc bien internet, le problème vient d'ailleurs, et il parait probable que les DNS sont en cause.

On va donc gérer ça :

On va utiliser ZHPFix, un logiciel de Nicolas Coolman, afin de supprimer quelques éléments :

• Rends toi sur la page de téléchargement de ZHPFix, puis clique sur le bouton bleu "Nicolas Coolman - Télécharger".
• Enregistre le fi...

Here's the Fix report:

Rapport de ZHPFix 2015.10.19.9 par Nicolas Coolman, Update du 19/10/2015 Fichier d'export Registre : Run by sjb at 12/12/2015 9:05:30 AM High Elevated Privileges : OK Windows 7 Home Premium Edition, 64-bit Service Pack 1 (Build 7601)

Recycle Bin emptied (03mn AMs) Prefetcher emptied

========== Folders ========== REMOVES: c:\programdata\installmate Deletes temporary Win...

Hello,

As promised, here's my answer :

We need to delete a las thing wit a ZHPFix script. Please repeat the procedure above with the following content :

Script ZHPFix:

C:\ProgramData\InstallMate
EmptyTemp
EmptyFlash
EmptyPrefetch

Then, share me the logfile.

Then, we'll begin the cleaning part :

1. Start CCleaner (there should be a shortcut on your Desktop)
2. Go in Options tab > Advanced, un...

Hello,

I'm here to help you, and to be sure that all items detected by AdwCleaner must be delete, I will need more data about them. So can you post us the entire log file in your answer ?

You can find it in C:/AdwCleaner/AdwCleaner[SX].txt where X is a number.

Then, as AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your compu...

Hello,

Please see my answer here.

Chapi

Bonsoir Leon44

J'ai d'abord besoin d'un peu plus d'informations, et nous réinitialiserons ensuite Google Chrome pour remédier à ton problème.

1. Pour commencer, on va faire l'export du dossier d'Extensions de Google Chrome.
   • Via l'explorateur, rends toi ici :

     C:\Users\User\AppData\Local\Google\Chrome\User Data\Default

   • Ensuite fais un clic droit sur le dossier "Extensions", sélectionne "E...

Hello,

Thanks for the logfile.

Did you try with external speakers or headphones ?

We'll try to update the drivers related to sound management :

While on the Windows 8 desktop, press Win+W, type Device Manager, to search for it in Settings. Click on Device Manager to open it.

Look for "Sound controllers" and open the arborescence. Then, on each sub-item:

• right click on it,
• click on "Updat...

Hi

here is ZHPFix logfile;

Rapport de ZHPFix 2015.10.19.9 par Nicolas Coolman, Update du 19/10/2015 Fichier d'export Registre :  Run by Albert at 2015-12-05 11:23:04 AM High Elevated Privileges : OK Windows 8 Home Premium Edition, 64-bit Service Pack 1 (10240)

Recycle Bin emptied (04mn AMs) Prefetcher emptied

========== Registry keys ========== REMOVES: HKLM\SOFTWARE\Wow6432Node\McAfee.com...