Hello,
So, restoring your modifications prior to AdwCleaner processing has re-enabled the safe-mode access ?
Regarding the crash:
Can you launch AdwCleaner (redownload it if needed), click on Tools > Options, and tick "Debug" in "Mode" section. Then, do a scan, and please share the two logfiles:
Hello,
I'm working on it. In the meantime, may you share a debug logfile during a clean ? (Tools > Options > tick "Debug" mode before doing a clean).
Best regards,
Hello,
The logfile seems to be complete, it means that the clean process has been successful, without crashing. Also, I do not see any deleted elements related to safe-mode.
Can you also share the Malwarebytes logfile ?
Best regards,
1) Please, do the log MBAM as it noticed below:
Download Malwarebytes' Anti-Malware or from the mirror. Install it (during setup do not choose free test period), update bases setup proxy if needed). Click on Scan tab, choose Custom and click on Scan Option. Choose all disk drives in next window, choose Warn in drop-down menu and press Scan.Do not delete nothing by yourself!!! After scan compl...
Hello,
Great ! So can you share me the file C:\AdwCleaner\AdwCleaner[Cxx].txt ?
We'll remove UCGuard then.
Thanks,
Hello,
Ok.
- So please launch AdwCleaner.
- Do a scan.
- Then, in the "Services" tab, please unselect "UCGuard".
- Click on "Clean", the computer will reboot.
Finally, please share the file C:\AdwCleaner\AdwCleaner[Cxx].txt (where xx is the highest number you have).
Best regards,
fr33tux, 2016-08-31 11:31:57 (UTC)
yeah. It work. but what is the "UCGuard"? How to delete it?
Thankss!
Hello,
Can you share a logfile showing the "Trojan.Agent" detection ?
Thanks,
Hello,
Ok.
Finally, please share the file C:\AdwCleaner\AdwCleaner[Cxx].txt (where xx is the highest number you have).
Best regards,
Hello,
Have you already done a "Clean", with UCGuard unselected in the Services tab ?
Of so, can you share me the file AdwCleaner[Cxx].txt ?
fr33tux, 2016-08-31 04:35:14 (UTC)
Sorry. but I can't find the files you mention
Hello,
Have you already done a "Clean", with UCGuard unselected in the Services tab ?
Of so, can you share me the file AdwCleaner[Cxx].txt ?
