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Hi, My Chrome Browser is infected with InfoLinks adware.  Your software dects it but cannot clean it .

Tried 3 times and rebooted after each.

Can anyone please advise:  I'm trying to remove DNSUnlocker from my mothers laptop, & was told AdwCleaner could do the job.  I am testing it at home on my computer 1st, & it found 128 threats on my computer!  How accurate are the results shown?  I noticed there is no way within the program to do backup of some kind on changes I make.  If I have run AdwCleaner with option settings unchanged/at d...

ok then here the services name that cause the problem which adware cleaner was unable to remove them in the normal-mode but adware cleaner tool was able to remove them only on the safe-mode without any "not responding Message" or such of it

Key Found:  HKLM\SOFTWARE\Classes\ComPlusMetaDataServices.ServicesMetaDataDispenser

Key Found:  HKLM\SOFTWARE\Classes\ComPlusMetaDataServices.ServicesMet...

@gamezertruth:

Since I don't see the precise issue, it's difficult to troubleshoot. It's not abnormal to need to run in safemode in order to remove specific elements.

Hello,

@gamezertruth:

Please update to v6.020 which should run way better than the v6.010.

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fr33tux, 2016-09-18 03:42:28 (UTC)

already on/and with adware cleaner version 6.020 and still the same problem !

and also I have make a test with version 6.020 of adware cleaner and I get the same issue!

and I think that the adware cleaner got freezs During of remove of an adware service (and that...

this log with the safe-mode

https://up2sha.re/file?f=aFZ0j2c9Nsue

this log with the normal-mode (I am not sure the log-file dont show which mode was on)

and adware cleaner tool can’t remove some if it !

https://up2sha.re/file?f=sccwi3PvC6Ax

Hello,

@gamezertruth:

I do not see any crash on your logfile.. Can you elaborate on your issue ?

Regards,

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fr33tux, 2016-09-17 19:01:38 (UTC)

hi

yeah some time adware cleaner is "not responding" During of adwares-removal process and that was in normal-mode !

so I had to boot my system to safe-mode in order to remove some adwares with the adware cleaner tool !

what happeing is that I was get hit with some Adwares and then I have run adware cleaner tool to scan my system for adwares ! and adware cleaner tool have found a bunch of adware and I had to remove them ... adware cleaner tool was able to remove most of the adwares but it was unable to remove some of it ! so it’s a problem with the tool ?

here a new log .https://up2sha.re/file?f=jdKBNZ1vzYaE

Hello,

Here scan log were user's folder C:\Users\abc\Desktop detected. Please remove it from DB.

Thanks.

1. Delete remains traces of McAfee http://mcafee-removal-tool.com

2. Repeat cleaning in AdwCleaner.

3. Install normal antivirus.

4. Describe what's happening with your problem?